You are currently viewing Work Order Specialist

Work Order Specialist

  • Full Time
  • Spokane, Wash.
  • $61,718 - $77,147 per year
  • Posting End Date: April 26, 2024

Website Inland Power & Light

Wage or Salary:
$61,718 - $77,147 per year

Purpose of Position

This position assists departmental personnel in work flow and analysis of utility work orders and procedures. This position is responsible to manage and audit all aspects of the work order process. Monitors as-builts for accuracy and makes necessary corrections before filing. Works with departmental personnel in organization of methods for processing paperwork, maintaining records and files and general flow of information.

Core Competencies

1. Quality Work: Produce thorough, high quality work with minimal errors. Seek feedback, make corrections as needed. Identify problems and solve Strive to improve processes. Work collaboratively with co-workers to implement systematic changes.

2. Productivity: Complete assigned work in a timely Utilize slow periods productively. Produce amount and volume at expected speed.

3. Technical Skills/Job Knowledge: Demonstrate appropriate level of understanding of technical skills in area of expertise, technology, products, and/or processes involved. Duly perform assigned duties. Keep current on changes and be competent with all technology necessary to perform job.

4. Communication: Clearly convey oral and written Keep others informed of activities and problems in timely manner. Listen well; respond appropriately and respectfully.

5. Teamwork/Ability to Work with Others: Demonstrate ability to work in a positive manner with co-workers and/or members with differing backgrounds, opinions, capabilities, Willingly share skills, competencies, and knowledge with others. Establish and maintain strong, effective working relationships. Contribute effectively to group efforts. Promote harmony; agree to disagree without damaging relationships.

6. Accountability: Maintain excellent attendance and provide additional assistance after normal working hours when needed. Be reliable, prepared and accept responsibility for work and actions.

7. Integrity: Demonstrate honesty, high ethical standards, and respect for all co-workers

8. Professionalism: Address internal and external members with courtesy and Dress in work attire appropriate to the position. Communicate business information in a timely fashion, using means of communication appropriate to the situation.

9. Support of Cooperative Goals: Support Cooperative goals and adhere to all policies and Contribute effectively in support of the Cooperative.

10. Problem-Solving: Use sound logic and methodology to solve Explore multiple sources for answers, as required. Be able to identify hidden problems and propose solutions.

Job Responsibilities

  1. Administers and processes work orders including service orders and requisitions for services/special materials; performs work order closing, materials usage, and year-end maintenance.
  2. Performs accounting research functions as necessary to locate and correct work order entries;
  3. Assists with completing work orders w/crew notations; enters all changes, deletions, additions into records system. Assists with processing usage on all materials used, salvaged, and junked on a routine basis
  4. Assists in records management, both computerized and manual, with emphasis on accuracy, re-organization, and maintenance of same.
  5. Gathers and organizes data, as directed, to assist with support in the preparation and follow-through of easements, permits and notification process for work orders, special projects.
  6. Assists in maintaining work order files, using checklist to gather, record, track, and distribute information as needed/required
  7. Assists in the preparation of invoices to members from other department personnel taken from the cost estimate Assists in maintaining system for receipt of payments of invoices and notification to the staking technicians of said payment, and reports to accounting of work order numbers with corresponding received payments
  8. Provides general assistance in development of word processing, spreadsheet and database tools for easement and work order programs
  9. Assists in utilizing, updating, and maintaining the GIS, AUTOCAD and NISC mapping system of drafting and design
  10. Responds to after-hours outages or emergencies to assist in the work as necessary to assist General Foreman and line crew with work order creation and as-built processing.
  11. Performs all other duties as necessary and assigned to maintain effective functioning of the department and the cooperative

Minimum Qualifications & Job Requirements

Minimum Qualifications

  1. High school diploma or equivalent required with 3 years of electric utility experience preferred in accounting, operations or member services position.
  2. General understanding of electric plant construction
  3. Ability to read and interpret plans and specifications, technical material pertaining to electrical, civil and structural disciplines.
  4. Knowledge of basic operation and maintenance principles for power
  5. Knowledge of basic engineering for power
  6. Competency in Microsoft Office software applications (Word, Excel, Access, PowerPoint & Outlook) and the ability to learn other software applications.
  7. Must have considerable skill in effectively dealing with a variety of people under difficult situations
  8. Must have excellent phone etiquette and should be able to effectively handle and transmit information over the phone, fax or email.
  9. Excellent oral and writing skills
  10. This position requires the ability to work under pressure (possibly in emergency situations) and maintain good internal and external relationships.
  11. Attention to detail with the ability to multi-task in a team
  12. Ability to learn staking sheets, invoices, work orders, service orders, mapping, tagging and other departmental processes.
  13. Must be willing to work any shift and overtime as needed for emergency and outage management when required
  14. Other combinations of education and experience may be considered

PREFERRED JOB QUALIFICATIONS
1.                Previous utility experience.

2.                Associate or B.A./B.S. degree in Business Administration.

3.                Knowledge of rural electrification and cooperative programs.

4.                Must be able to work and communicate effectively with the Operations and Engineering departments’ personnel to ensure the efficiency of the duties required by all personnel in the departments

5.                Must be flexible, organized, creative, and a self-starter, with the ability to assess problems and participate in resolving the same

OTHER COMPETENCIES

OCCUPATIONAL/TECHNICAL SKILLS
1.      Proficient computer skills including Word processing and Excel spreadsheets.

2.      Knowledge of CIS platforms like NISC.

3.      Knowledge of real estate or land services.

4.      Valid Washington State Driver’s License.

 

ADMINISTRATIVE SKILLS
1.      Ability to analyze and resolve situations and problems.

2.      Ability to organize work, set priorities and meet critical deadlines with a minimum amount of direction.

3.      Ability to use techniques of effective time management.

4.      Ability to handle multiple priorities and projects.

5.      Ability to process paperwork effectively.

6.      Ability to use a computer terminal to accurately and rapidly enter and retrieve data.

 

Work Environment
1.      Most work shall be performed in an office setting, with some field work required when obtaining necessary information from outside firms and agencies. Some work may be performed outdoors under various conditions of weather and terrain.

Additional Information:

EQUAL OPPORTUNITY/ADA
Inland Power & Light is an Equal Employment Opportunity employer (EOE Minorities/Females/Protected Veterans/Disabled). We value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to any protected classifications as defined by law.

EEO Law Posters can be found on the main Careers (www.inlandpower.com/careers) page in English and Spanish.

REASONABLE ACCOMMODATION

Inland Power will provide reasonable accommodation to assist a qualified person with a disability in the job application, interview process and to perform the essential functions of the job whenever possible. Please contact the HR department at Inland Power if you would like assistance.

DISCLAIMER
The statements contained herein reflect general details as necessary to describe the principal functions for this job, the level of knowledge and skill typically required, and the scope of responsibility. This should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload.

Inland Power & Light will not be offering any work visa sponsorship for this role.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-I.35(c)

BENEFITS

Medical, vision, dental, 401(k), HSA/HRA, retirement plan, PTO, EAP, paid holidays, and disability insurance programs.

To apply for this job please visit www.inlandpower.com.