​The electric utility industry is undergoing dramatic changes and customers’ expectations of their utility are increasing. Your customers now expect you to be an energy expert! This class will review the changes in our industry and the strategic role utility employees play in developing strong relationships with, and gaining loyalty from, their customers.During this two-day class, you will learn important principles to help you better understand energy use; the equipment that uses energy in customer homes; what does and does not cause high bills; and the proper approach to addressing your customer’s questions and concerns regarding their energy use. Numerous energy myths will also be unmasked.