Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding our own and other people’s hesitation, enlisting the help of others, setting up plans, and managing resistance. These and other steps can also ensure that desired changes are implemented successfully. In this course, you will learn how to manage and cope with change and how to help those around you, too. You’ll also learn practical models for successful change implementation.

Who Should Attend:
Anyone experiencing or anticipating change within his or her utility, especially those driving change, implementing change, and communicating about change with customers and members.