State Reopening Plans Update on California’s Pandemic Roadmap Guidelines For Opening Up Idaho Nevada United Roadmap to Recovery Reopening Oregon: A Public Health Framework for Restarting Public Life and Business Safe Start Washington: A Phased Approach to Recovery
You Are Not "Just an Admin"!
Administrative professionals are often the heart of a well-run organization. They are involved in functions and projects across organizations and departments, and they are often considered the go-to person for a variety of company processes. They wear many hats. They really are not “just an admin.”
NWPPA is excited to offer a virtual workshop called Not “Just an Admin!” led by Peggy Vasquez and based on her book of the same name. Vasquez is a best-selling author and motivational speaker that has led workshops and delivered keynote speeches internationally for major corporations and groups, including Amazon, Google, and Boeing. She has a passion for empowering others to succeed, and she does this by sharing her knowledge and experience with humor and inspiration.
“Not ‘Just an Admin!’ is designed with you in mind, by me, someone who has been in the administrative role for over 20 years,” said Vasquez. “Chances are high that I’ve faced some of the same challenges you may be facing and have had some of the questions you may be asking.”
Did you know that NWPPA offers a wide variety of courses that can be customized for you and brought to your location. Share learning experiences, save time and expenses, and reduce your travel costs with any of our in-house courses. Contact Mike Hyatt-Evenson at firstname.lastname@example.org for more information.
Click the on the title links above or the button below to view The Line weekly newsletter. Be sure to subscribe and get The Line delivered to your inbox every week.
Additional Benefits and Programs
Managerial Accounting with Key Ratios
The financial statements of your utility are the starting point of learning managerial techniques and using ratios. Looking back at the historical accounting of your system results is like looking in a rearview mirror. It tells you where you have been and where you are at. In this three-part course you will build an understanding of your current status that can be used to pave the path of your utility. We will switch gears from historical accounting to financial management, which is looking and managing forward. What you take away from this course will be concepts that will light your path to the future. You will be trained to be the navi
Using Empathy to Support Emotional Customers
Increasingly, utility customer service employees are faced with difficult conversations, often with emotional customers. Learn how to effectively manage intense emotional customer interactions using empathy and viewing conflict from a different point of view. Attendees will leave with a four-step proven method for controlling their own emotions so that they can lead emotionally distraught – even abusive – customers to a more reasonable state of mind. Topics covered include an exploration of the dynamics of emotional behavior, the various patterns of aggressive/assertive behavior, and how to use your voice and word-choice to help defuse tension or hostility.
Labor Relations Webinar Series: All Three Webinars
This is a series of three webinars on labor relations issues. You can take each webinar separately or register for all three at a discounted rate.
Employee and Labor Relations Basics, November 5, 2020
Discipline - Just Cause and Due Process, November 10, 2020
Grievance Processing, November 12, 2020