​ If you’re responsible for creating or updating workplace rules and instructions, this two-day course will help you produce policies and procedures that are clear, consistent, and easy to follow. Using the companion workbook Sending Clear Signals in Written Directions, participants will explore practical tools and proven methods to avoid common writing mistakes, distinguish between policies and procedures, build logical numbering systems, and streamline the revision process. Walk away with a structured approach to developing reader-friendly documents that support accountability and operational clarity.