Customer Service Certificate Program
The NWPPA Utility Customer Service Certificate is designed to provide comprehensive training for customer and member service representatives at public power utilities. We adjust our class offerings each year to stay current with the issues that are important to you.
We have changed our requirements to make it more convenient for you to earn your certificate:
- Select and complete five classes from the list below within five years.
- After you have completed your requirement, contact training manager Bonnie McCombs to request your Certificate of Completion.
NWPPA Customer Service Certificate Program: Current Qualifying Events
|3 Cs Conference: Credit/Collections and Customer Service||2.5 days|
|Communication Essentials for Success||2 days|
|Electric Utility Systems Operations||2 days|
|Raising Your Energy IQ 101||2 days|
|Increasing Collection Effectiveness||2 days|
|Telephone Excellence||2 days|
|Customer Relations||2 days|
|Raising Your Energy IQ 201||2 days|
For more information, contact Bonnie McCombs at (360) 816-1446 or firstname.lastname@example.org.