Customer Service Certificate Program
The NWPPA Utility Customer Service Certificate is designed to provide comprehensive training for customer and member service representatives at public power utilities. We adjust our class offerings each year to stay current with the issues that are important to you.
We have changed our requirements to make it more convenient for you to earn your certificate:
- Select and complete five classes from the list below within five years.
- After you have completed your requirement, contact training manager Bonnie McCombs to request your Certificate of Completion.
NWPPA Customer Service Certificate Program: Current Qualifying Events
|3 Cs Conference: Credit/Collections and Customer Service||2.5 days|
|Diversified Communications||2 days|
|Electric Utility Systems Operations||2 days|
|High Bill Inquiries – Building Your HBI Toolkit||2 days|
|Increasing Collection Effectiveness||2 days|
|Telephone Excellence||2 days|
|The Customer Focus||2 days|
|Understanding Residential Energy Use||2 days|
|Violence Prevention Skills: Staying Safe and Secure at Work||2 days|
For more information, contact Bonnie McCombs at (360) 816-1446 or firstname.lastname@example.org.