Responsible for the design, development, implementation, maintenance and support of core ERP Business Applications. Provide customer service, training and support for computer application end-users so that they effectively and accurately operate the system and derive its full benefits. Perform a variety of duties to define, create, modify and maintain databases and associated processes that the business computer systems depend upon. Learn and evaluate new computer technology for possible application. Plan and execute recovery from failure or error situations to quickly restore normal system access and operations.
To perform this job successfully, an individual must be able to perform each essential function of the job satisfactorily. Essential functions are those activities that, if not performed, would significantly and fundamentally alter the position.
# EF/SF % of Time Job Functions
2.EF 20% Provide customer service, training and support for computer application end-users so that they effectively and accurately operate the system and derive its full benefits. As assigned, provide primary or secondary support for an application, department, or business unit. Handle phone and walk-in visit interruptions by end-users in a pleasant, knowledgeable, and helpful manner. Explain to end-users how their system works and how to accomplish various tasks within the system. Help end-users with anomalies and special cases. Trouble-shoot all aspects of the system. Assist end-users with Requests For Action (RFA) for system changes. Provide training and individual coaching to end-users on the proper operation and administration of their business computer systems. Fulfill IT obligations per Service Level Agreements.
3.EF 25% Participate in software application development projects or sub-projects either for new systems or upgrades of existing system. Develop system requirements. Research and evaluate third party software against requirements. Complete technical tasks including systems design, data conversions, system interfaces, integrity checks, system configuration and setup administration. Provide extra user support during system break-in.
4.EF 10% Develop specialized skills and abilities. These may include mastering special tools and associated skills such as using statistical modeling tools, data base modeling tools, bar code devises, special programming languages, special devices, web authoring tools, and others.
5.EF 5% Create and maintain documentation sufficient for efficiently supporting and maintaining computer application systems. Adhere to the documentation standard.
6.EF 5% Plan and execute recovery from failure or error situations to quickly restore normal system access and operations. Determine the cause of failure or error by analyzing computer error messages, performing tests, checking data and referencing system documentation. Design an appropriate recovery process and coordinate with operations and users to execute the recovery in a timely manner. Verify success by performing integrity checks on the data. Find and fix the root cause as appropriate. Document the failure and report to management. Develop improvements to the recovery process.
7.EF Ongoing Maintain regular and predictable attendance. Perform related duties and responsibilities as required. Comply with District policies. Complete all required training. Maintain a working knowledge and comply with District safety procedures and specific safety requirements of this position, and those in accordance with applicable provisions of the Revised Code of Washington (RCW) and Washington Administrative Code (WAC).
Chelan PUD is an Equal Employment Opportunity employer and values diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or other protected classifications as defined by law. EO M/F/Disability/Vet Employer