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Compliance Program Manager

  • Full Time
  • Redmond, Wash.
  • Salary: DOE
  • Posting End Date: September 30, 2022

Website Puget Sound Energy

Wage or Salary:

Puget Sound Energy is looking to grow our community with top talented individuals like you!  With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE’s Policy & Energy Supply team is looking for qualified candidates to fill an open Compliance Program Manager position!

Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description
Provides compliance expertise and consultation on a broad set of regulations and complex technical problems including consideration of strategic and legal impacts regarding decisions made.  Authoritative expert on specific regulatory requirements and PSE’s responsibilities relating to all relevant compliance matters.  Develops and implements strategies across multiple departments that ensure compliance with new/changing regulatory requirements.  Employs advanced project management skills to maintain efficient program execution.  Leads teams of PSE employees through all stages of regulatory audits, data requests, root cause analysis and mitigation action planning.  Interfaces with PSE executives regarding program health and represents PSE to key regulatory enforcement agencies.


Upholds the safety compliance standards inherent in PSE’s operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.


Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct.  Ensures duties are performed in accordance with all regulatory compliance obligations.

Job Responsibilities
Independently leads team(s) and/or provides guidance to PSE employees and contractor services, in all elements of the compliance program. Develops/updates process, procedure and control design and associated documentation.
Performs routine risk assessment to guide programmatic activities and priorities.
Collaborates with internal and cross-department staff to develop and distribute appropriate reporting of compliance health/status.
Identifies areas subject to regulatory requirements, develops an operational/compliance plan.
Identifies areas of potential non-compliance with regulatory requirements and facilitates the development and implementation of remediation/correction action plans with operational business owners.
Provides technical direction, interpretation and leadership to those responsible for complying with relevant codes and regulations, including contractors/consultants where necessary.
Provides coaching, direction and leadership to support compliance team members in achieving results.
Prepares framework for ensuring responsible employees are trained and understand PSE’s interpretation of relevant codes and regulations.
Prepares for and manages the compliance monitoring and audit process. Actively manages the relationship with regulatory compliance enforcement staff and negotiates solutions to remediate non-compliance issues and/or outstanding audit findings on behalf of PSE.
Coordinates with department leadership when non-compliant items have been identified to develop solutions that work for PSE and associated regulators.
Interfaces with internal PSE staff and external auditors to provide support and address audit concerns. Ensures continued evaluative success through improved methods.
Monitors and provides follow-up reporting to ensure remediation plans are completed.
Provides guidance and expectations for improvements to ensure non-compliance is not repeated.
Monitors and tracks new compliance requirements. Develops processes, procedures and tools to evaluate operational impacts of new regulatory requirements.
Leads team of employees in affected areas of the business through development of implementation plan to ensure compliance with the new requirements.
Develops process controls to monitor compliance with applicable codes and regulatory requirements.
Leads and/or participates in process improvement initiatives to enhance current compliance processes.
Maintains knowledge of industry developments and best practices and their application at PSE to further business objectives.
Participates in compliance enforcement seminars, initiatives and industry groups.
Performs other duties as assigned.

Minimum Qualifications
Bachelor’s degree in business, engineering, legal or related field; or equivalent combination of education and relevant work experience.
10 years relevant experience including 7 years in utility operations or the energy sector with specific involvement with codes and regulations.
3 years of experience with compliance programs (development, evaluation and/or audit)
Knowledge and ability to apply program management principles, practices, theories and process development methods and use of problem solving approaches to solve complex problems and perform sophisticated analyses.
Excellent verbal and written communication and presentation skills and techniques, with an ability to express complex technical concepts in business terms.
Demonstrated ability to provide strong technical and process leadership without direct authority to a wide variety of staff.
Strong project management or related experience.

Desired Qualifications
Electric and/or gas utility experience.
Professional engineering license.

Additional Information:

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy.

At PSE we value and respect our employees and provide them opportunities to excel. We offer an expansive pay package that includes competitive compensation, annual goals-based incentive bonuses, comprehensive benefits, 401(K), a company paid retirement pension plan, and an employee assistance and wellness program.

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at or 425-462-3017.

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