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Associate Resource Scheduler

  • Full Time
  • Tualatin, Ore.
  • Salary: DOE
  • Posting End Date: February 4, 2022

Website Portland General Electric

Wage or Salary:

This is an exciting time to join Portland General Electric. As Oregon’s largest electric utility, Portland General Electric is leading an energy transformation that will harness the power of clean and renewable resources. Our vision for a clean energy future relies on three interrelated and overarching strategies: de-carbonize through investing in clean and reliable energy; modernize through a smarter more resilient grid; and empower our customers in their energy technology choices.

We’re searching for innovative, customer and results-obsessed leaders to help power our mission and lead the way in championing the world’s clean energy future!


Associate Resource Scheduler (2 positions)

Job Description Summary

The Associate Resource Scheduler supports activities associated with PGE’s Facility Inspection and Treatment to the National Electrical Safety Code (FITNES) program, which encompasses 280,000 poles and overhead facilities and 100,000 underground vaults and pad-mounted electrical equipment as required by the Oregon Public Utility Commission (OPUC) and the National Electrical Safety Code (NESC). This role provides expertise, analysis, scheduling, reporting, process improvements and other daily support for PGE’s overhead and underground inspection and correction programs.

Planning, coordinating, scheduling, routing, dispatching and monitoring PGE’s inspection and correction crews to support the FITNES program.
Analyzing and evaluating work returned from inspection and correction electric utility line crews to determine the appropriate follow up work by applying knowledge and concepts of the electric utility system in combination with the NESC.
Reviewing and analyzing incoming violation data to ensure inspection accuracy as well as ensure timely notification of pole occupant violations in compliance with state regulatory requirements.
Supporting and helping facilitate training and oversight of PGE and field contract personnel in data collection, inspection, corrections, to ensure quality assurance.
Monitoring crew resources, locations, and production.
Reviewing, analyzing, and performing audits for all inspection and correction billing and invoices for cost accuracy and appropriate accounting application.
Monitoring and reporting actual expenditures against budget goals and purchase order thresholds.
Serving as primary contact for customer communications regarding PGE’s overhead and underground inspection and correction program.
Job Description
Crew Coordinator Schedules, dispatches and coordinates work for crews; and writes work orders .
Key Job Information: Associate Resource Scheduler 6781 Grade 6
Career Level: P2 Intermediate Professional

Individuals at this level possess expanded professional-level knowledge and experience in own area; and once in the role, continue to acquire higher-level knowledge and skills.  They expand on high-level knowledge of the company, processes and customers.  They solves a range of more complex problems.  They analyzes possible solutions using advanced knowledge and applying protocols.  They operate independently and receive only a moderate level of guidance and direction.

Key Responsibilities:

Specialization – Typically specializes in one area below (prerequisite, dispatch or planning/coordination) but may perform work in multiple areas.

Monitors system metrics and works with stakeholders to develop schedules for given areas.
Predicts resourcing needs based on current and upcoming workload.
Prioritizes workload for area of control and determines best time to schedule unique as well as recurring activities.
Monitors work order progress against the schedule and to determine what requires escalation
Schedules work with low to moderate complexity prerequisite and/or equipment requirements. Resolves medium complexity or unexpected scheduling issues.

Ensures notifications meet regulatory and policy requirements.
Determines optimal timing for prerequisite activities for each job.
Researches issues and determines which to escalate.
May perform field visits to review work performed and determine whether it matches correction requirements; may work with customers and other departments to resolve related issues.

Reviews and prioritizes work orders.
Plans, schedules and dispatches PGE and contract crews.
Monitors job progress and identifies and resolves issues.
Schedules special equipment and ensures crews have what is needed to complete work orders.
Identifies potential issues and determines what to escalate.

Responds to outages.
Depending on area of specialization, may dispatch outage-related work orders, request permits or rights of way or plan and schedule work.

Ensures all work activities comply with regulatory and policy requirements.
Provides data and information for required compliance reviews.

Responds to data requests.
Determines best way for obtaining and synthesizing data from multiple sources.
Develops and runs reports.

Documents new processes and updates existing processes.

Education: Requires a High School Diploma, A bachelor’s degree in engineering, business, finance or other related field is a plus.

Experience: Typically one year of experience in utility distribution operations.

Knowledge, Skills, Abilities:

Intermediate knowledge of distribution system.
Working knowledge of systems used in department.
Working knowledge of laws and regulations related to utility operations.
Working knowledge of the fundamentals of electricity.
Working knowledge of PGE’s geographic territory.
Working knowledge of collective bargaining agreements.
Intermediate analytical thinking skills.
Working project management skills.
Working conflict management skills.
Intermediate customer focus skills.
Intermediate interpersonal skills.
Intermediate organization and prioritization skills.
Intermediate problem-solving skills.
Intermediate written and oral communication skills.

Physical and Cognitive Demands:

Ability to adhere to set response times, deadlines and time-sensitive tasks.
Ability to follow accuracy standards.
Ability to follow through on decision-making tasks.
Ability to interact effectively and collaboratively within a team environment.
Ability to communicate and problem solve when under stress.
Ability to respond and adapt to frequent change.
Ability to accept and demonstrate self-awareness when provided constructive feedback.
Ability to discern feedback and acknowledge ownership of areas of improvement.
Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks.
Ability to successfully collaborate with peers, managers and others within the organization.
Demonstrates sound memory.
Ability to process new information to be applied consistently to work tasks.


Ability to work long hours.
Ability to work a variable schedule.
Ability to report to work and perform work during periods of severe inclement weather.
Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance. Ability to work shift schedule. [occasionally due to outages]
Ability to work on-call schedule. [occasionally due to outages]
Physical Capabilities

Requires a valid driver’s license and a history of safe driving practices.
Driving/travel/commute: Daily within service territory – Frequently (at least once a week or more)
Computer use (use computer regularly for entire work shift)
Lifting/pushing/pulling/carrying: Up to 10 lbs.
Environment : Office, Field

Join us today and power your potential!

To be considered for this position, please complete the following employment application by the posting close date. A cover letter may be needed with your application to be considered for this position.

PGE believes in rewarding strong performance. We provide a total compensation package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future.

PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.
Talent Acquisition Contact:


The posting closes at midnight (Pacific Time) on the closing date below:

January 16, 2022

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