Member Service Representative

Member Service Representative

  • Full Time
  • Burns, OR
  • Salary: DOE
  • Posting End Date: June 30, 2021

Website Oregon Trail Electric Cooperative

Wage or Salary:

The Member Service Representative provides effective customer service by responding to member inquiries relating to new and existing accounts, billing, and collections.


  • Greet members and receive payments at the counter, drop box or by mail.
  • Balance daily receipts and prepare daily bank deposits and reports.
  • Open and close member accounts, receive and process requests for new service, meter removals or changes in existing service.
  • Answer telephone, electronic correspondence or walk-in inquiries related to billings, payments, deposits, rates, rules, and regulations.
  • Share information about member service and conservation programs to encourage informed use of electricity.
  • Provide general information or direct inquires to appropriate personnel.
  • Process delinquent accounts and create payment arrangements.
  • Assist members with their accounts, including performing adjustments, resolving complaints and recommending OTEC programs and services.
  • Clerical functions including filing, scanning and creating correspondence.
  • Communicate by radio or phone as needed.
  • Other duties as assigned and as qualified to perform.
  • Participation in cooperative strategy and initiatives


Additional Information:


  • Two years of customer service experience
  • Union membership is required within 30 days after hire date as a condition of continued employment
  • High school diploma or equivalent
  • Possess and maintain a valid state driver’s license


OTEC has a competitive benefits package that includes medical, dental, life insurance, disability, 401(k), and other valuable benefits.

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