NERC Certified Dispatcher

Company Name: Cowlitz PUD
Phone Number: (360) 501-9221
City: Longview
State/Provence: Washington
Zip: 98632
Job Title: NERC Certified Dispatcher
Number of Openings: 1
Position Type: Dispatcher
Posting Start Date: July 6, 2018
Salary: $53.74
Salary Per: Per Hour
Work Time: 40
Work Time Type: Hours


A Dispatcher is responsible monitoring, operating and controlling the District’s transmission and distribution systems with district software. Schedule, prepare and direct all switching of transmission and distribution lines within the district’s system. Responsible for the management of all weekend, holidays and after hours’ calls concerning electrical questions. Maintain system integrity and safe operating conditions for employees and the public.



  • Effectively understands and utilizes the SCADA software system to interpret automatic electric device operations, automatic isolation schemes, line voltages and currents, the position of switches, and to operate switches, voltage regulators and reclosers.
  • Effectively understands and utilizes the Outage Management software system to track power outages, document events and restore power efficiently.
  • Effectively understands and utilizes the District’s Enterprise Resource software system (Cayenta) to assist customers, look up confidential account information, review daily work/service orders, and create jobs as needed.
  • Use the GIS mapping system to differentiate equipment, trace circuits, print maps and troubleshoot the electric system.
  • Use the automated meter software system to ping meters, read system voltages and troubleshoot system problems with customers.
  • Directs high voltage switching by plant operators and qualified electric workers.
  • Prepares and executes Transmission and Distribution switching orders.
  • Directs adjustment of controls at substations and power plants necessary for maintaining voltage at proper levels.
  • Maintains continuous circuit diagram record of the position of switches, work on lines, generators and substations.
  • Complies with internal and external government rules and regulations.
  • Directs field personnel as needed to ensure the proper steps of clearing, tagging and grounding of lines and equipment under the control of Dispatch for repair by electric workers.
  • Formally issues and denotes, with provided tags, the location, date, time and worker in possession of a system hold tag. Maintains accurate record of issued tags.
  • Maintains system control so that no operations are performed that may impact the effectiveness of the hold until such time as it is released by the worker in charge.
  • Interprets security system alarms and electric operational system alarms, and acts promptly and deliberately to resolve the situation and/or restore service.
  • Receives customer calls and facilitates resolution to customer reported situations.
  • Receives and records information concerning power failures and notifies proper agencies or individuals in order to effect prompt resumption of service.
  • Coordinates with dispatchers of other systems in connection with interties.
  • Continuous communication with all other business units via phone and e-mail.
  • Maintains records of operation of system.
  • Ability to provide instruction to trouble crews during emergencies.
  • Uses sound judgment and makes decisions based on established procedures and logical methodology.
  • Capable of response to after-hours calls.
  • Performs tasks as assigned by the Operations Superintendent to help the Electric Operations business unit meet District goals and expectations.
  • Performs other duties as assigned.


  • Demonstrate proficiency with a calculator, personal computer and Microsoft Office Applications efficiently at an above average level.
  • Ability to work in multi-task work environment, operating multiple computers with constant interruptions and distractions while maintaining and meeting strict deadlines for projects.
  • Demonstrate ability to read and understand electric system maps and one-lines
  • Demonstrates positive interpersonal and customer service skills to courteously deal with and to establish and maintain effective working relationships with co-workers, other District employees, outside vendors and the general public.
  • Attention to detail and strong organizational, analytical, and knowledge of basic arithmetic and algebraic skills required.
  • Ability to take initiative and be self-motivated in order to make independent decisions using sound judgment.
  • Ability to resolve conflict within business unit
  • Ability to communicate clearly in a professional business-like manner, both orally and in writing. Must understand and follow oral and written instructions.
  • Ability to maintain confidentiality of restricted or private information and records and effectively handle sensitive matters.
  • Initiative to take action and be self-motivated. Ability to make independent decisions using sound judgment.
  • Ability to understand and carry out complex oral and written instructions in exact detail.
  • Must be able to give instructions clearly and schedule the work of others effectively.
  • Must be knowledgeable of the District’s safety rules and work accordingly.
  • Must become thoroughly knowledgeable of the District’s substation, transmission and distribution systems, system operations, and protective functions.
  • Must be alert to danger to self, to others and the public and take action necessary to prevent accidents.
  • Keeps time, material and maintenance records accurately and legibly.
  • Must have substantial working knowledge of electric fundamentals.
  • Must be mentally and verbally precise when directing high voltage operations.
  • Must develop the skill to analyze and troubleshoot electrical systems.
  • Communicates by radio and telephone in accordance with current operating procedures.
  • Understands the relationship between elements of the electric system and its operation and the hazards involved.
  • Must be able to act quickly and calmly in emergencies. Must be knowledgeable of the tools, equipment, vehicles, materials and terminology of the trade.
  • Demonstrated ability to be punctual and regular in attendance.


  • May require work hours in excess of 8 hours per day, 5 days per week.
  • Requires working rotating day and night shifts.
  • Ability to work at a single workstation operating multiple computers.
  • May require some travel (5%).
  • Must wear proper apparel for assigned working conditions in accordance with the District’s dress code policy.
  • Observe and abide by all District policies, goals and objectives.
  • Must be able to exchange phone conversations with office background noise.
  • Ability to communicate clearly and effectively in radio conversation.
  • Must have color vision.
  • Must be able to position self to move up to 40 lbs.
  • Must be capable of responding to after-hours phone calls or call-outs, day or night, and weekends in all weather conditions.
  • Ability to position self for bending, stooping and lifting up to 40 pounds.



  • Must take the PSP Metrics assessment profile and receive a passing grade.
  • Must have a valid Driver’s License.
  • Must have or obtain within 30 days a first aid card with CPR.
  • Operating telephone or cellular telephone required at residence to assure accessibility for emergency call out.
  • Must adhere to the District’s residency requirements for response workers.


This job description is not an employment agreement or contract.  Its intent is to be a general guide of the duties and tasks we may ask you to perform as part of your employment with us.  It is by no means an exhaustive list of all of your duties or responsibilities with us.  Job descriptions are dynamic living documents that change, as business needs change.  We may elect to clarify, change or even add to this job description and your list of assigned duties in the future.  We operate as a team and from time to time, you may be required to complete other related duties as assigned. Be able to perform all tasks asked or assigned of you is an important part of being a team member and a key expectation for your position.

Experience Required:


  •  Must be NERC certified with a minimum of four years of experience in a transmission/distribution control center environment.
  •  Must have a high school diploma or equivalent. Associates degree, with an emphasis in math, statistics, and basic electricity courses is preferred.
  • Successful completion of one or more apprentice programs in electrical field, or equivalent electrical education or experience is preferred.
How to Apply:

To apply visit our hiring website at:

Posting End Date: July 22, 2018