Member Services Supervisor & Communications

Company Name: Coos-Curry Electric Cooperative, Inc.
Phone Number: 541-332-8835
City: Port Orford
State/Provence: OR
Zip: 97465
Job Title: Member Services Supervisor & Communications
Number of Openings: 1
Position Type: Administrative & Clerical Support
Posting Start Date: March 16, 2016
Work Time: 40
Work Time Type: hours
Duties:

BASIC PURPOSE OF THIS POSITION: Supervises the member service representatives and meter readers to ensure quality customer service standards are being met; field reads and collection activities are performed accurately, respectfully and according to established policy; member accounts are billed accurately according to established schedules and that consumer accounts revenue is in balance with the general ledger. Provides coaching, leadership and guidance to make sure cooperative policies, procedures and processes are being followed and implemented equally at all four area offices. Assists in development and implementation of cooperative’s annual communications plan.

Experience Required:

EDUCATION/EXPERIENCE: B/A or B/S recommended. Preferred fields include Business or Marketing. A minimum of five years supervisory experience in Customer/Member Service Field. Customer/member service experience with an electric utility preferred. Valid Oregon Drivers License KNOWLEDGE/SKILLS: Excellent oral and written communication skills and a demonstrated ability to effectively interact with internal and external customers required. Practical knowledge of: The Accurate Credit Transaction Act, Fair Debt Collection Practices Act and sections of the Uniform Consumer Credit Code relating to collections; Public Utilities Code; other Federal, State, and local statutes and regulations relating to utilities; utility related business; program management; labor contracts and interpretation; operating budgets and job costing; composition of reports; preparation of bid specifications; and general accounting procedures and practices Must be a creative/innovative/strategic thinker and possess leadership qualities. Proficiency in Microsoft Windows and Office Suite, creative design software, web-based services and applications, and common utility billing information systems. Must have the ability to maintain a positive attitude under stressful situations with members and co-workers and in meeting deadlines. Must use good judgment and discretion and able to keep information confidential. Possess excellent conflict resolution skills. Resolves conflicts to satisfaction of Member and the Cooperative. Complaints are handled in a professional and effective manner in accordance with established policy. Must be able to work without day-to-day supervision; is flexible and receptive to changing

How to Apply:

To learn more about CCEC, this position and apply on-line please visit our website at www.ccec.coop

Posting End Date: April 16, 2016