Member Services Manager

Company Name: Golden Valley Electric Association
Phone Number: (907) 452-1151
City: Fairbanks
State/Provence: Alaska
Zip: 99707
Job Title: Member Services Manager
Number of Openings: 1
Position Type: Management
Posting Start Date: August 9, 2018
Salary: DOE
Salary Per: Per Month
Work Time: 40
Work Time Type: Hours

This position supports GVEA’s strategic and performance management goals to deliver value to members by providing responsive, relevant, and knowledgeable support that anticipates and exceeds member expectations. The areas of accountability include member service, credit and collections, meter reading, billing, service security, member records retention and account services. The duties of this position are managed directly and through supervisory positions.

Section administration and leadership to include managing member services, district offices, billing, credit & collections and meter reading activities. Provide assistance to the Regulatory Section for member complaint investigations from the Regulatory Commission of Alaska. Project Management to include providing information for projects such as Bylaw Review, Revenue Requirements Studies, Cost of Service Studies, and Rate Design Studies. Assist in development of new Customer Information System (CIS), Key Account program, GV E-Bill, Advanced Metering Infrastructure, mobile app and IVR options. Assist in developing GVEA tariffs. Administer and maintain GVEA rates in the CIS database.

Experience Required:

Four year degree in Communications or Business related field required. Eight years’ experience in a customer service related position. Electric utility experience preferred. Five years’ supervisory in a related position. Knowledge of GVEA tariff and billing procedures. Knowledge of electronic meter reading and billing activities and the ability to analyze data. Demonstrated experience with collective bargaining agreement administration. Demonstrated project management experience.

How to Apply:

Visit our web site at for a complete job description and employment application. Employment applications must be submitted to the Human Resources office by the closing date.  GVEA is located at 758 Illinois Street, Fairbanks, Alaska, 99701 or call us at 907-452-1151. 

Posting End Date: October 8, 2018