Prepares and proposes the department’s work plan, goals, and budget which support the Cooperative’s vision and goals.
Engages in long-range strategic planning as part of the management team, and is responsible for seeing that the Member Services department is instrumental in carrying out Fall River’s mission. Cooperative and departmental goals will be clearly explained to department staff to ensure goals are monitored and accomplished.
Keep senior management team and CEO informed by collecting, analyzing and summarizing information and preparing reports as needed.
Serve as a mediator for problems that cannot be resolved by Member Services Representatives.
DUTIES AND ACCOUNTABILITIES (Continued):
Meets specific departmental objectives/goals.
Takes the initiative to recognize needed changes and makes recommendation to the CEO. Has functional responsibility for implementing and ensuring policies and procedures are followed.
Performs all supervisory responsibilities associated with the department, including handling employee-related issues and administering employee performance appraisals.
Provides sound direction to staff and helps them understand established policies which enable staff to perform their duties, and uses discretion to resolve member’s concerns and to hold staff accountable for the work they do.
Maintains Member Service staff by recruiting, selecting and training employees. Assists in planning, monitoring and evaluating job performance of employees.
Supports and enforces company policies and procedures as a member of the management team.
Establishes and maintains effective professional working relationships with co-workers and all levels of management.
Other related duties as assigned.