Manager I, Major Accounts Group (R16-626)

Company Name: Portland General Electric
Phone Number: (503) 464-7250
City: Portland
State/Provence: Oregon
Zip: 97204
Job Title: Manager I, Major Accounts Group (R16-626)
Number of Openings: 1
Position Type: Management
Posting Start Date: December 20, 2016
Salary: DOE
Salary Per: Per Year
Work Time: full time
Work Time Type: Hours


Portland General Electric values the energy of teamwork, diversity, and innovation to provide our customers with safe and reliable power. As Oregon’s largest provider of electric service, PGE is helping to shape Oregon’s energy future.

What is it like to work at PGE? Well, it’s fun. It’s challenging. It’s enriching. And with the average employee spending nearly 14 years with us, we think you’ll like it too.

You’ll work with talented coworkers in a supportive and results-oriented environment. Our progressive vision and commitment to excellence in our service and operations will keep you and your coworkers engaged and aimed towards excellence.

Are you ready to be part of an essential, dynamic and motivating company? Join our team – apply for a position today.


Manager I, Major Accounts Group



This is a strategic position focused on PGE’s largest 250 business customers.  This person will manage a team of Key Customer Managers to ensure they are providing strategic customer service, advocacy and consultative expertise to help meet PGE’s key business customers’ needs.


  • Supervise, train, and coach Key Customer Managers to provide consistently high quality customer interactions and effectiveness in managing customer expectations using procedures and standards that support the corporate strategic direction and follow industry best practices
  • Oversee Key Customer Managers’ annual strategic plans for engagement with each of their customers and track to ensure effectiveness
  • Create strategic plans for key customer engagement opportunities, such as events, annual energy reports, and special product campaigns, and ensure successful execution.
  • Strategize customer solutions and problem resolutions, and then meet with customers, as needed, to help communicate these and follow through on agreed upon plans
  • Lead Key Customer team during emergency operations (this position is on call 24/7)
  • Help ensure the effective use of resources in providing services to customers and internal partners
  • Evaluate employees’ job performance, achievement of priorities, and conformance to company policies and regulations, and recommend appropriate personnel action.
  • Promote team behavior, foster communication and positive winning attitude
  • Provide input for annual goals
  • Contribute to employees’ success and development
  • Ensure that maximum productivity and efficiency of area is maintained
  • Communicate with internal PGE partners to ensure smooth communications and operations between our department and theirs


  • Employees – Motivate and challenge toward high achievement. Provide developmental coaching.
  • Managers – Collaborate on customer, business and employee issues.
  • Customers – As needed and at events
  • Internal PGE partners – Ensure effective collaboration and effort to address customer needs and opportunities
  • Other utilities and businesses – Share information.
  • Human Resources – Resolve personnel issues.
Experience Required:


  • Bachelor’s Degree in Business Administration or related field.  An equivalent combination of experience and education will be considered.
  • Minimum 10 or more years’ account management or related experience required with preference servicing medium to large accounts preferred.
  • Minimum of 2 years’ experience supervising account management or related  teams required; five years is preferred.
  • Comprehensive knowledge of utility operations and/or business preferred.
  • Demonstrated ability to implement change.
  • Demonstrated leadership skills.
  • Valid driver’s license with evidence of safe driving habits.
  • Excellent computer skills, particularly fluency with Microsoft Office.
How to Apply:

PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

To be considered for this position, please complete the following employment application by the deadline: If you have any questions, please feel free to call us at 503-464-7250.

Interested in the extras? PGE offers a range of competitive benefits including medical insurance, paid vacation, a company matching gift program, tuition reimbursement and retirement savings that includes a 401(k) plan with matching company contributions and a PGE stock purchase plan. Additionally, PGE provides robust on-the-job development and training opportunities, as well as incentives for meeting company goals and encouraging health, safety and community volunteerism.

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

Staffing Services Contact:
Jane DeSimone

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Posting End Date: January 2, 2017