Website Lewis County PUD
The System Dispatcher works under the direct supervision of the Operations Superintendent and is responsible for overseeing the operation and status of the District’s electrical system, as well as resolving outages and system emergencies. The Dispatcher position is critical in providing internal and external customers timely information and efficient coordination during normal business operations, outages, and emergencies.
Essential Duties and Responsibilities include the following. Other duties, responsibilities, and activities may change or be assigned.
· Understand and utilize SCADA software system to interpret automatic electric device operations, automatic isolation schemes and system equipment.
· Understand and utilize Outage Management System (OMS) software to track power outages, document events and restore power safely and efficiently.
· Provide timely and accurate outage information to customers, District staff and outside agencies.
· Understand and utilize the District’s Enterprise software system to assist customers, look up confidential account information, review daily service orders and create various service orders as needed for customers, contactors, and other agencies. Coordinate and schedule serviceman, as needed.
· Must be able to read and understand schematics and system one-lines.
· Utilize the Geographic Information System (GIS) to identify equipment, trace circuits, print maps and troubleshoot the electric system.
· Use the Automated Meter Infrastructure (AMI) software system to ping meters, read system voltages and troubleshoot system problems with customers and contractors.
· May initiate, draft, review, facilitate and/or direct system switching orders.
· Coordinate with personnel from outside agencies to sustain reliable system operations during emergencies, outages, and maintenance.
· Utilize 3-part communication while conducting District system operations.
· Responsible for proper utilization of crew call out list, per collective bargaining agreement.
· Update and maintain status of current system equipment including switches, reclosers, line work, generation facilities and substations.
· Coordinate and plan scheduled outages.
· Direct field personnel, as needed, to ensure the proper steps of clearing, tagging, and grounding of lines and equipment are followed and documented.
· Respond to security and electric system alarms promptly with appropriate documentation and notification.
· Receive customer calls and facilitate resolutions for customer requests and concerns.
· Maintain digital record of system operations.
· Ability to provide direction clearly and concisely to field personnel, engineering and other work groups during trouble and outage calls.
· Must be able to analyze and prioritize emergencies and outages; safely, effectively, and efficiently.
· Understand and work in accordance with all District, local, state, and federal rules, regulations, laws, and best practices.
· Provide recommendations to other District departments and outside agencies to further the safe and reliable operation of the electric system.
· Regular, reliable, and punctual attendance as required of a full-time schedule.
· Overtime work as required of the position.
· Perform other related duties as assigned.Additional Information:
Lewis County Public Utility District #1
Come join our Dynamic team! For a complete listing of qualifications and how to apply please visit our website located at www.lcpud.org.
We are one of the top-rated employers in the area, with a highly competitive wage and benefits package.
The utility industry requires a diverse set of skills and talents. We pride ourselves on hiring professionals in a variety of fields such as, electrical crafts, engineering, information technology, customer and administrative support services to name a few. We strive to provide a work environment that allows employees the ability to be creative and innovative as well as encourage teamwork.
To apply for this job please visit www.governmentjobs.com.