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Manager, Operations

  • Full Time
  • Eugene, Ore.
  • Salary: DOE
  • Posting End Date: October 29, 2022

Website Lane Electric Cooperative

Wage or Salary:

Position Summary:

Working independently and collaboratively with others, this position plays an integral role in executing Lane Electric’s mission, philosophy, and commitment to providing safe, reliable electricity to our communities and exceptional service to our internal and external customers. This position works with the General Manager and other members of the management team to:

  • Develop and implement strategic business objectives, strategies, and plans in support of Cooperative strategic goals.
  • Establish and encourage a dynamic, high functioning, engaged work environment that fosters a safe and healthy work culture.

In addition, the Manager, Operations is responsible for:

  • All electrical operations, construction, maintenance, and right-of-way functions of Lane Electric’s electric plant, including but not limited to planning, organizing, staffing, directing, coordinating, and controlling the activities in accordance with best practices, established policies, standards, and business and strategic objectives as delegated by the General Manager.
  • Providing visible and confident leadership of the Operations Department while ensuring the safe, efficient, and effective utilization of personnel, equipment, and contractors.
    Setting and enforcing high standards for performance, professionalism, integrity, and business ethics.
  • Leading, informing, empowering, and motivating Lane Electric personnel to meet and exceed identified goals and objectives.

General Duties and Responsibilities:


  • Manages the Cooperative’s Loss Control Program by administering all applicable safety and regulatory compliance standards. Safety rules include, but are not limited to, the Cooperative’s safety policy, National Electrical Safety Code, and other government agencies such as OSHA.  Regulatory compliance rules include, but are not limited to, all applicable government agencies, such as OSHA, EPA, and DOT.
  • Directs the Cooperative’s safety consultant to ensure Construction & Maintenance personnel receive required and other training.
  • Develops strategies to promote a safe and accident free workplace, through demonstrated leadership.
  • Routinely reviews the Cooperative’s Safety Policy in collaboration with the Safety Committee and makes recommendations for changes to the General Manager as needed.
  • Serves as a Management Representative on the Cooperative’s Safety Committee and schedules Safety Committee meetings.
  • Coordinates the Cooperative’s participation in the NRECA Rural Electric Safety Achievement Program (RESAP) including scheduling inspections, evaluation of results, and the development and implementation of Safety Improvement Plans.
  • Represents Lane Electric in the Safety User Group.
  • Leads accident scene investigations as necessary in accordance with Lane Electric’s Safety Policy and governmental agency requirements, and prepares reports for the General Manager prior to submission to appropriate governmental agencies, if required.

Transmission & Distribution System (T&D)

  • Responsible for continuously monitoring the Cooperative’s T&D system performance in regard to end-use (member) service quality. This will include, but is not limited to, an awareness and knowledge of system loading, voltage-drop, system protection operations, outage rates.  When the T&D system is not operating in an acceptable manner pursue remedies or present recommended solutions to the General Manager.
  • Responsible for the conduct of visual inspections of the Cooperative’s T&D system and rights-of-way to identify code violations, standards deficiencies, and safety hazards. This includes periodic observations of employees in the field.
  • Responsible for the conduct of regular inspections of completed work orders to confirm that work complies with the National Electric Safety Code, RUS specifications, and the Cooperative’s standards.
  • Maintains a current knowledge and understanding of RUS, NESC, Cooperative’s Safety Policy and other applicable standards and regulations to ensure that the Cooperative’s distribution facilities are constructed and operated in a safe and efficient manner, consistent with these standards.

Outage Management

  • Acts as “Incident Commander” during outages which includes but is not limited to, coordinating operations crews, coordinating with the Manager, Finance & Administration, for use of office personnel for work on outages, and coordinating any other resources necessary to restore service during outages.

Right-of-Way (ROW)

  • Directs, advises, and confers with the Right-of-Way Coordinator in regard to ROW maintenance activities. The scheduling, scale and priorities of activities is guided by the Cooperative’s Vegetation Management Policy, and budgetary considerations.

Line Foreman

  • Directs, advises, and confers with the Line Foreman in regard to the execution of T&D system construction and maintenance activities. The scheduling, scale and priorities of activities is influenced by the volume of service extension requests, established work plans, and budgetary considerations.

Substation & Meter Maintenance

  • Directs, advises, and confers with the Substation & Meter Maintenance Coordinator in regard to substation/apparatus construction and maintenance activities. The scheduling, scale and priorities of activities is guided by the capabilities and design of the Cooperative’s T&D system, and budgetary considerations.


  • Responsible for procuring additions to the Cooperative’s fleet.
  • Directs, advises, and confers with the Fleet Maintenance Mechanic in regard to the procurement, maintenance, and operation of the Cooperative’s fleet.
  • Responsible for the development and implementation of an on-going fleet maintenance program that provides for the safe, efficient, and reliable operation of equipment.

Inventory Management

  • Directs, advises, and confers with the Storekeeper to assure an adequate inventory of materials and supplies necessary to complete planned construction and maintenance projects as well as respond to outages.

Supervisory Responsibilities

  • Supports and models behavior to promote Lane Electric Cooperative’s core values of:
    • Honesty, integrity, and professionalism,
    • Teamwork, creativity, and collaboration,
    • Responsibility, pride of workmanship, and a focus on safety, and
    • Compassion and a respect for others.
  • Acts as a servant-leader and considers direct reports a stewardship for which you are responsible resulting in the mutual trust of your direct reports in you and you in them.
  • Motivate, encourage, and support employee professional growth and development.
  • Coach, develop and improve employee performance through effective communication, documentation and feedback, performance assessments, and other positive performance management strategies designed to increase individual productivity and overall team performance.
  • Represents Lane Electric on the Eugene/Springfield Joint Apprenticeship Committee (JATC) and administers the Cooperative’s Apprenticeship Program.
  • Participates in the recruitment, selection, and retention of department personnel. Monitors, manages, and evaluates performance of direct reporting staff and work processes to ensure continuous improvement and increased contribution to Lane Electric’s success.  Recommends disciplinary action when necessary.
  • Holds employees accountable for working safely, consistently, productively and in compliance with Lane Electric policies and work rules in pursuit of department and Lane Electric goals.
  • Administrative responsibilities include:
    • Review and approve time sheets of department personnel.
    • Review and approve sick leave and vacation requests of department personnel.
    • Review and approve expense reports and supporting receipts of department personnel.
    • Monitor implementation of Collective Bargaining Agreement.

Other Management Responsibilities

  • Plan, prioritize and complete all assigned tasks in a timely and efficient manner while adjusting for changing priorities and availability of resources. Responsibly balance business needs, member needs and the impact on rates when making decisions or recommendations, and actively demonstrate accountability for achieving desired outcomes and measurable results.
  • Participate in coordinating the exchange of information within the department. Prepare and provide reports, correspondence, and presentations for management, staff, and the Lane Electric Board.
  • Complete special projects and other duties as assigned to meet team, department and organizational goals while actively demonstrating accountability and responsibility for achieving desired outcomes and measurable results.
  • Communicate in a professional, respectful, and courteous manner with all employees, the Board of Directors, members, and others with whom we may work. Contribute to a successful work group through positive interactions, active listening, meaningful collaborations, and the constructive exchange of ideas designed to meet or exceed the organization’s strategic goals.
  • Ensure proper investigation and resolution of member complaints regarding electric service to obtain appropriate resolution and maintain favorable member perceptions.
  • Keep the General Manager informed of issues in areas of responsibility in a timely manner and recommend actions to the General Manager for approval.
  • Conduct administrative duties as required. Such duties will include, but are not limited to, the following:
    • Compose written communications (letters, memorandums, e-mails) to varied audiences and on numerous subjects.
    • Preserve confidentiality of Cooperative issues relating to staff, members, and the general public.
  • As a member of the Cooperative’s management team, annually has the responsibility to prepare and present a budget sufficient to support operational needs, T&D maintenance, ROW, and fleet activities. Also has the responsibility to actively manage all such activities within the parameters of the budget. Variances will be promptly reported to the General Manager.
  • Collaborates with the Manager, Member & Public Relations, regarding member/public communication in advance of all Construction Work Plan projects.
  • At all times supports and executes, without condition, the provisions of the Cooperative’s bylaws, policies, and strategic plan.


  • Reports to: General Manager
  • Supervises: Line Foreman
    • Right-of-Way Coordinator
    • Substation & Meter Maintenance Coordinator
    • Servicemen
    • Fleet Mechanic
    • Storekeeper
    • Crews
  • Internal
    • Maintains a collaborative and mutually supportive relationship with each member of the Cooperative’s management team and extends such support and consideration to all other employees.
  • External
    • Members: Respectfully and courteously responds to member inquiries. If unable to do so, directs inquiries to the appropriate person. Emphasis is to promote an increased understanding and acceptance of the Cooperative’s plans, programs, and policies.
    • Consulting Engineers and Power Supplier: Consult, advise and participate in short and long-range work plans and work plan changes because of changing load growth patterns and requirements.  Provide information on potential load growth areas and review construction design and work for compliance with RUS standards.
    • Oregon Department of Transportation, railroads, US Forest Service, Corps of Engineers, and other related entities: Assures that rights-of-way, crossing permits, highway permits, and et al., are secured to facilitate line relocations for highway widening projects.
    • Developers: Discuss construction schedules and power requirements and assist or secure agreements for easements.
    • Other Utilities: Coordinate work to be done on joint-use contracts or by agreements.
Additional Information:

Education and Experience

  • Journey level credentials in an electric utility trade or profession, minimum of five years supervisory responsibilities, and applied experience demonstrating a working understanding of T&D system operation including scheduling, dispatching, or line maintenance work, or any combination of education, training, and experience that provides the required knowledge, skills, and abilities.
  • Must possess and maintain a valid Oregon driver’s license.
  • Eight to 10 years experience as an Operations Manager preferred.

Knowledge, Skills, and Abilities

  • Working, well-rounded knowledge of organizational development, leadership and management best practices as applied to the analysis and evaluation of programs, policies, goals, strategic plans, and operational needs.
  • Exhibit strong leadership behaviors that promote open communication, teamwork, productivity, and accountability with integrity.
  • Ability to lead individuals to perform successfully as a team, adapt to rapidly changing and evolving environments, and achieve successful outcomes while balancing competing interests and priorities.
  • Ability to plan, prioritize, schedule, organize, track, document, report and evaluate work and job performance of staff to increase productivity, maximize available resources, and ensure that department needs, and goals are met and/or exceeded.
  • Demonstrated skill and competence incorporating strategic planning concepts and strategic uses of information technology in obtaining key business objectives/results.
    Working knowledge of Federal, State, and local laws, rules, regulations, codes and/or statutes applicable to Lane Electric and its provision of utility services.
  • Excellent oral and written communication skills necessary to communicate clearly and effectively with internal and external customers, vendors, contractors, and other diverse audiences while providing outstanding customer service.
  • Strong technical, troubleshooting, problem solving, research, organizational and analytical skills, combined with the ability to prioritize tasks and meet established deadlines. Ability to multitask is also essential while remaining flexible with changing priorities and deadlines.
  • Well-reasoned decision making with a high attention to detail regarding organization, planning, workflow, and project prioritization to ensure tasks are completed efficiently and accurately.
  • Highly ethical, self-motivated individual with ability to work independently and/or with limited direction, as well as cooperatively in a team environment, while consistently demonstrating collaborative, respectful and productive work habits.
  • Must promptly develop a complete understanding of the Cooperative’s policies and procedures.
  • On-going responsibility to attend classes and conferences that broadens and enhances knowledge of equipment, operating methods, industry issues, and management/leadership practices.
  • Demonstrate a working knowledge of T&D construction and maintenance procedures, specifications, and standards. Must demonstrate, or promptly develop, a working knowledge of the RUS uniform system of accounts, RUS specifications, NESC, and OSHA Rules and Regulations.

Availability and Accessibility

  • Due to the nature and scope of the essential functions, the importance of personal interactions with coworkers and members of the public, and the availability of job-related tools, equipment and resources at work, performance of the essential functions requires regular, consistent availability, accessibility, and presence on-site.
  • Approximately 40+ hours / week may be required to efficiently perform the job duties of this position, including presence at designated internal and external meetings. This position may also require availability and accessibility to respond to and address emergencies and critical situations outside of normal business operating hours in the evenings and/or during weekends.

Essential Physical Functions

  • The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Talking and listening in-person and on the telephone to discuss work assignments, provide direction, monitor progress and procedures with employees, staff, management, members and other outside entities and groups. Receive, understand, evaluate, and appropriately respond to communications from employees, the Board of Directors, and members of the public using available technology, in person and in a public setting when necessary.
  • Maintain professional and respectful communication style to ensure reactions and responses to both emergency and non-emergency situations serve as an example to others of appropriate workplace communications.
  • Provide intellectually sound and well-reasoned answers, recommendations, and solutions to identified business problems, issues and/or questions. Efficiently and quickly analyze, process, manipulate, and accurately record extensive amounts of data (some of which is technical in nature) and other information that serves as the basis for this position.
  • Near vision for reading reports and seeing computer monitor, printouts, correspondence, and other information to review work, ensure accuracy and communicate with employees, staff, management, members and other outside entities and groups.
  • Use a personal computer or other technology devices frequently and consistently for the purpose of reviewing, analyzing, creating, transmitting, and presenting documents, data, and other business-related information.
  • Depth perception for driving since position requires extensive travel to meet with members and groups throughout the region.
  • Move to, from and within our building and across utility-related property site locations, possibly during inclement weather.
  • Work for extended periods of time in a stationary position operating computer equipment while consistently grasping, moving, and manipulating documents, office supplies, and other business materials.
  • Lift, transport and/or move up to approximately 30 lbs. each day in the performance of regular duties. Occasional bending, stooping, kneeling, climbing, and descending a stepladder may be required.
  • Drive on behalf of Lane Electric and/or report for work in all types of weather.

Work Environment:

  • The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this position. This position primarily works in a temperature controlled office environment. Our office spaces include traditional office lighting and office furniture, as well as consistent and frequent noise, interruptions, and other similar distractions. This position also works in the field conducting site visits and may involve cramped or tight spaces, moving machinery, etc. When in the field, this position is exposed to all types of weather conditions including temperature extremes and rainy environments. Outdoor setting involves all types of property and site conditions, including open spaces, timberlands, urban developments, flat and hilly terrain, building construction sites, and road rights of way.

Note: This description is not an employment agreement or contract. It is intended as a general guide of the job duties and tasks the person in this position may be asked to perform as part of our Lane Electric team. It is by no means an exhaustive list of all of the job duties or responsibilities that may be assigned to this position. Position descriptions may occasionally be updated, as necessary, to reflect evolving business needs, and such changes may not be reflected immediately in written form.

Refusal or unwillingness to perform duties and tasks assigned in a positive, professional, and productive manner, even if seeming to fall outside of this description, may be considered insubordination and a violation of Lane Electric policies and expectations.




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