Performs a variety of professional and managerial duties related to planning, organizing, directing and coordinating the delivery of residential and commercial energy services, including, providing advice, assistance and leadership in residential, commercial and industrial electric service, energy efficiency programs, services associated with industry trends, customer education, communications, public relations, marketing and supporting activities.
Directs day-to-day administrative functions and operations; ensures staff understanding with respect to their responsibilities, relationships and authorities necessary to facilitate the delivery of quality services; prepares and manages the division’s budget to ensure compliance with fiscal guideline limitations.
Manages division staff; conducts interviewing and hiring processes; instructs and trains new employees; plans, organizes and schedules work assignments; prepares program/BPA reports; makes recommendations effecting employee status, i.e., retention, advancement, discipline and termination.
Directs operations related to customer education, public relations, marketing, and communications; schedules and delivers media interviews in the absence of the Public Information Officer, delivers public addresses to school, industry and civic audiences; organizes plant tours and safety demonstrations; prepares newsletters, annual reports, media advertising, website content, etc.; oversees emergency/crisis communications in coordination with Public Information Officer. Focus on community, utility image, and brand recognition.
Oversee and direct internal and external communications using a variety of media sources (newsletter, e-newsletter, bill stuffer, website, social media platforms, and traditional media.
Using a multimedia approach, creatively market products and services. Develop and implement services and marketing plan. Oversee development of marketing materials and promotion of products.
Perform administrative and managerial work in connection with policies, activities, operations and personnel of Idaho Falls Power.
Coordinate activities of Idaho Falls Power with other departments of the City and with state and regional organizations.
Direct activities related to the Electric Department’s Security Lighting Service including installation, maintenance and record keeping for billing purposes. Assist in developing ancillary services and products including security lighting, EV charging, green energy programs, energy efficiency, net metering, etc. Direct customer service and marketing of ancillary services and products.
Establish policies and procedures for theft of service program, and implement and coordinate all activities with other departments related to such program; follows up with police department and city attorney as needed; establishes and implements power quality program and coordinates activities with various divisions and personnel.
Informs senior management about all matters concerning energy efficiency or other ancillary services, public information and customer relations relative to plans, programs, progress and activities to determine over-all requirements and effectiveness in conformity with established objectives, policies and budgets.
Assists in the direction of policies, procedures and activities of Idaho Falls Power related to bill presentation, such as the Level Billing Program and HELP Programs; and coordination of those activities with the Municipal Services Department.
Review problems and complaints with customers that cannot be handled by other department personnel or that require coordination of staff throughout the department; respond to questions and give reasons for actions taken with the customer in order to create understanding and promote public relations.
Coordinate the schedule of work flow between Idaho Falls Power and certain other departments of the City particularly as relates to customer service and ancillary services.
Develops recommendations for submission to the General Manager on the purchase and/or replacement of assigned equipment.
Works with department management team and other city personnel, other government agencies, community organizations and other utilities in the implementation of various programs; keeps current on energy trends and issues through participation in periodic training seminars, meetings, committees, literature, and other related activities. Use knowledge to identify services or programs to enhance customer service, marketing, customer engagement and recommend development of products/services.
Performs related duties as assigned.