Customer Service Supervisor – Meter Reading and C&D

Company Name: Eugene Water & Electric Board
Phone Number: (541) 685-7552
City: Eugene
State/Provence: Oregon
Zip: 97401
Job Title: Customer Service Supervisor – Meter Reading and C&D
Number of Openings: 1
Position Type: Management
Posting Start Date: July 20, 2017
Salary: $61,677.34
Salary Per: Per Year
Work Time: 40
Work Time Type: Hours
Duties:

The Eugene Water & Electric Board is currently seeking a Customer Service Supervisor in our Meter Reading and Connect/Disconnect department to manage, direct, plan and organize all activities of employees who perform meter reading and connect/disconnect functions and support roles. This position will provide leadership, foster teamwork and evaluate employee performance.  The successful candidate will direct and monitor Meter Reading and connect/disconnect functions and day-to day business activities.  The Customer Service Supervisor will manage and monitor budgets and provide full scope of supervision to include: coaching and development, performance evaluations, motivation, discipline and employee relations.

The Customer Service Supervisor over Meter Reading and Connect/Disconnect will collaborate with other Customer Service supervisors to successfully lead teams in activities that support EWEB’s Strategic Plan and meet the division’s key performance indicators.

EWEB is in the process of redesigning the department assignment of connect/disconnect functions. We expect that within the next 6-12 months, this supervisor position will be relieved of connect/disconnect supervision. Meter Reader supervision would remain which is the majority of the current work group, approximately 20 employees.

The Customer Service Supervisor over Meter Reading and Connect/Disconnect plays a significant role in coordinating the activities of employees engaged in the meter reading and connect/disconnect functions of the utility.  The successful candidate will have a strong background in successfully supervising and coaching a team rotating through a variety of data collection activities and maintaining accuracy standards. This position participates in a collaborative, cross-functional team environment to improve teamwork, processes, and implement cost-effective creative improvements aimed at solving business concerns. Evolving technologies represent exciting challenges to create process improvement measures that benefit the department and the utility.

Experience Required:

 

Minimum Experience: Eight years of directly related customer service experience.  This must include at least two years of supervisory / or lead experience. (Directly related customer service experience is considered: Work experience with large teams of customer service agents, field workers, and/or front line customer facing employees in work units such as field operations and customer support. Work experience will typically involve a high volume of customer contact, data collection, data analysis, workgroup management, and process analysis and improvement.)

Education:  Bachelor’s degree from an accredited college or university in business administration, marketing or a related field.

Desirable education, experience, training and certifications. Experience working in the utility industry with working knowledge of meter reading and connect/disconnect functions.

Equivalency:  An equivalent combination of education and experience may be qualifying.

Valid driver license: Yes or the ability to obtain one within 30 days of appointment.

Professional license or registration:  None.

Post-offer background check required:  Yes.

Post-offer drug test required:  No.

Post-offer physical / functional test required:  No.

Apprenticeship or other education/training required as a condition of employment, progression or advancement: None.

Supplemental Information

Supervision or Functional or Technical Oversight Exercised:  Exercises supervision over designated staff.

Type and frequency of personal contact required (general public, customers, organizations, and EWEB employees): Daily personal and telephone contact with the public and EWEB employees.

 

How to Apply:

All applications must be submitted online through our Jobs Page.

Applications due by 5:00 p.m. PST on August 2.

Posting End Date: August 2, 2017