Minimum Experience: Eight years of directly related customer service experience. This must include at least two years of supervisory / or lead experience. (Directly related customer service experience is considered: Work experience with large teams of customer service agents, field workers, and/or front line customer facing employees in work units such as field operations and customer support. Work experience will typically involve a high volume of customer contact, data collection, data analysis, workgroup management, and process analysis and improvement.)
Education: Bachelor’s degree from an accredited college or university in business administration, marketing or a related field.
Desirable education, experience, training and certifications. Experience working in the utility industry with working knowledge of meter reading and connect/disconnect functions.
Equivalency: An equivalent combination of education and experience may be qualifying.
Valid driver license: Yes or the ability to obtain one within 30 days of appointment.
Professional license or registration: None.
Post-offer background check required: Yes.
Post-offer drug test required: No.
Post-offer physical / functional test required: No.
Apprenticeship or other education/training required as a condition of employment, progression or advancement: None.
Supervision or Functional or Technical Oversight Exercised: Exercises supervision over designated staff.
Type and frequency of personal contact required (general public, customers, organizations, and EWEB employees): Daily personal and telephone contact with the public and EWEB employees.