Customer Service Representative

Company Name: Lakeview Light & Power
Phone Number: (253) 584-6060
City: Lakewood
State/Provence: Washington
Zip: 98499
Job Title: Customer Service Representative
Number of Openings: 1
Position Type: Administrative / Clerical Support
Posting Start Date: January 30, 2018
Salary: $18.00
Salary Per: Per Hour
Work Time: 40
Work Time Type: Hours
Duties:

Job duties and responsibilities

  • Service customers making payments on their utility bills in person in a courteous manner.
  • Process and balance all receipts/cash daily.
  • Work with customers regarding past due accounts and make payment arrangements
  • Keep records of customer interactions and file documentation.
  • Manage large amounts of incoming calls.
  • Assist other customer service positions as needed.
  • Able to handle customer complaints, provide appropriate solutions and alternatives
Experience Required:

Qualifications

  • Punctuality and regular attendance are required.
  • Able to work in a team environment.
  • Accuracy and attention to detail and good math skills is essential.
  • Ten-key adding machine by touch is required.
  • Comfortable using Excel and Word.
  • Have the ability to interact in a courteous and respectful manner with the general public.
  • Ability to exercise reasonable common sense and good judgment in the working environment.
  • Strong multi-tasking, prioritizing and time management skills.
  • Must be promotable to more responsible positions within the company.

EDUCATION and/or experience required

Associates Degree or equivalent experience in related field

Utility Experience a plus.

Customer call experience (preferred).

Fluent in Korean or Spanish a plus.

How to Apply:

Download a printable copy of the Lakeview Light & Power Employment Application from https://lakeviewlight.com/customer-care/employment-application-pdf/.  Completed applications, resumes, and other supporting documentation can either be sent via email to llp@lakeviewlight.com or via fax to (253) 588-9682.

Posting End Date: February 28, 2018