Customer Relationship Manager

Company Name: Eugene Water & Electric Board
Phone Number: (541) 685-7152
City: Eugene
State/Provence: Oregon
Zip: 97402
Job Title: Customer Relationship Manager
Number of Openings: 1
Position Type: Key Account Executive
Posting Start Date: February 9, 2018
Salary: $86,000
Salary Per: Per Year
Work Time: 40
Work Time Type: Hours

EWEB is currently seeking a Customer Relationship Manager to develop and maintain effective business relationships with EWEB customers.  Serves as the primary business contact for the customer on assigned accounts and is ultimately responsible for the relationship, providing service solutions that balance customer needs with EWEB’s cost and capacity to deliver service.

The CRM provides knowledge on all aspects of the industry including but not limited to distribution, transmission, generation, energy procurement, wholesale markets, and pricing. Researches and identifies potential solutions for power, water, fiber, and generation contract management providing all aspects of customer care. Understands, communicates, and negotiates technical energy, water, fiber, and generation issues. May represent stakeholder interests in energy service contract negotiations and contract administration. Communicates all of EWEB’s offerings to the customer and builds relationships to encourage new and repeat business opportunities, and is aware of and in pursuit of opportunities for account growth and new business.

The successful candidate must have knowledge of electric and water utility infrastructure to the extent that they can competently perform quantitative analysis of commercial/industrial facilities and construct a customer needs analysis. Consultative sales experience interacting and conducting business with commercial and/or industrial customers is required.

This position offers an opportunity build and maintain relationships with EWEB customers while providing service solutions that balance customer needs with EWEB’s cost and capacity to deliver service. The CRM will partner with EWEB’s Business Line Managers to understand EWEB’s current service offerings and provide those to customers as solutions or new opportunities for their operational efficiencies. Additionally, the CRM will communicate customer needs to the Business Line Managers when existing business lines may not satisfy customer needs in order to collaborate on a solution.

EWEB offers employees a progressive working culture devoted to providing excellent public service. Our employees work in a fast-paced environment where creativity, innovation, involvement, teamwork and professional development are supported and encouraged. EWEB is also committed to providing a work environment conducive to the safety, health, and well-being of its workforce, and offers great benefits, including but not limited to health care, vacation and sick leave, pension, holidays, and employee credit union.

EWEB takes pride in our commitment to diversity and inclusion among our employees. We embrace and value differences of culture, education, experience, physical ability and unique perspectives in our workplace. We invite applications from qualified candidates who share our commitment to diversity. Attracting, retaining and advancing talent from all sources strengthens our bond with the multifaceted community we serve.
Experience Required:

Minimum Experience:   Six years of utility experience working with large commercial or industrial accounts, including extensive experience in the following:

  • One or more applicable utility disciplines such as rate design, power trading, energy services, utility operations, engineering, power quality, electric transmission and/or distribution or account management.
  • Identifying commercial/industrial customer needs related to electric and water infrastructure.
  • Performing quantitative analyses of commercial/industrial facilities.

Three or more years of experience in direct inside/outside sales and marketing consultative selling (years of marketing/sales experience may or may not be combined with utility account experience). Sales and marketing experience should be related to conducting business with commercial and/or industrial customers.

Education:    Bachelor’s degree from an accredited college or university in engineering, business, marketing, or other related field; or equivalent combination of education and experience.

Desirable education, experience, training and certifications:  None.

Equivalency:  An equivalent combination of experience, education and/or training which demonstrates the skills, knowledge and abilities may be qualifying.

Valid driver license: Yes or the ability to obtain one within 30 days of appointment.
Professional license or registration:   No
Post-offer background check required:  Yes
Post-offer drug test required:  No
Post-offer physical / functional test required:  No
Apprenticeship or other education/training required as a condition of employment, progression or advancement:  None

How to Apply:

All applications must be submitted online through the EWEB Jobs Page.

Posting End Date: February 16, 2018