The key functions of this position include computer systems configuration, installation, operation, and maintenance in the IS (Information Services) Department. The Systems Administrator installs the required hardware, software and operating systems to allow the computer users to operate these computerized applications efficiently and reliably. The goal of the Systems Administrator is to constantly improve the efficiency of the computer users by providing a secure, effective and available automated environment.
This position is responsible for operational support for company-wide computer hardware, networks and operating systems. It analyzes, acquires, installs, implements, tests, debugs, and supports new and existing computer hardware systems, to meet user needs, and assists in the evaluation, installation, support, and maintenance of new and existing information applications. The incumbent performs a variety of complex computerized information systems and computer network acquisition, integration and maintenance work and ensures data integrity and security through regular backups, anti-virus applications and systems monitoring. It provides technical support/service for users to ensure efficient use of computers and network connectivity and assists departments and individuals with troubleshooting and improved function of network systems and compatibility. This position acts as technical consultant for systems and data analysis standards and policies. Duties, responsibilities and activities may change at any time with/without notice.
This is currently a non-supervisory position.
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Assists in the development, support and maintenance of new or existing system design, database or information applications. Strategically advises on system needs and upgrades.
2. Troubleshoots hardware and software for the computer systems.
3. Manages and stays abreast of emerging technology on IS security systems.
4. Recommends specific improvements to security and internal control and follows up.
5. Works with employees to problem solve and to optimize the efficient use of personal computers in the office environment.
6. Develops reports and custom requests for users. First line support for all hardware and software issues.
7. Assist the IS Manager and technology team by providing evaluations, feedback and recommendations on user needs and solutions to problems or future needs.
8. Respond to user inquiries and/or help requests. Troubleshoots problems and provides advice, guidance and technical analysis. Communication problems and status of resolution to user and IS Department
9. Performs other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
• Solid skills in structured analysis and database concepts.
• Demonstrated proficiency in variety of computer software programs.
• High level of decision-making skills, sound judgment and analysis of facts and circumstances.
• Knowledge of Microsoft Network internals, Microsoft Windows and Office applications.
• Knowledge of PC workstations/server construction & maintenance & network security.
• Knowledge of relational database constructs and principles, including SQL and other platforms.
• Ability to administer network functions, interfaces and system integrity, including switches, routers, firewalls and other hardware.
• Ability to perform a variety of complex information system and computer network development, integration, and maintenance work with minimal guidance and supervision.
• Demonstrated ability to problem-solve in a proactive and result oriented manner.
• Willingness to increase personal knowledge of technology and share learning with others
• Ability to work as a member of a team and to work independently.
• Willingness to work flexible hours when necessary.
• Ability to maintain high level of confidentiality. Demonstrated ability to deal with stress
• Ability to provide appropriate training opportunities and to cooperate and interact with co-workers and trainees to accomplish training objectives.
• Ability to communicate effectively both orally and in writing, and to maintain interpersonal skills, including tact, patience and courtesy with fellow employees and customers.
WORKING CONDITIONS/PHYSICAL DEMANDS
Work is normally performed in a general office environment. Training is performed both in a classroom and office conditions. During system emergencies, individual is expected to work extended out-of-routine hours. Position requires moving up to 50 pounds, climbing, pushing, and pulling.