This classification is responsible for planning and conducting community relations programs to create a favorable public image; coordinating promotion of utility products, programs, and services. This position provides program/project management and administrative support to the Public Relations Department and to the Key Accounts and Energy Services Department.
EXAMPLES OF DUTIES
Duties include, but are not limited to, the following examples:
- Develop various communications and promotional materials as assigned, including radio, print, electronic, and social media formats; proofread and edit various forms of communications; collaborate in the production of customer events including the Home and Garden Show, the County Fair, and community parades, including transporting and set-up of materials and displays; maintain advertising calendar and portfolio; plan, coordinate, procure and transport materials, refreshments, etc. for internal employee events such as retirements.
- Develop and prepare forms, documents and brochures; respond to customer requests.
- Produce bi-monthly employee newsletter; prepare and update Employee Photo ID cards and Employee Photo Directory. Photograph a variety of events, including employees and customers. Provide back-up to Public Relations Manager for outage communications, when assigned, on a 24-hour basis as needed.
- Administer non-profit organization participation in vehicle washes; coordinate billing inserts; schedule and attend presentations of the District’s Safety Board; maintain the master schedule of the two District conference rooms; respond to customers.
- Order department supplies, including staff logo wear and customer promotional items. Approve invoices and indicate general ledger coding.
- Update and maintain general information on the District website; prepare and maintain LED sign messages.
- Maintain department files, records, displays and the District’s history archives.
- Other duties as assigned.
Key Accounts and Energy Services Department:
- Maintain contractor database.
- Assist customers with Energy Efficiency questions; maintain spreadsheets in Excel.
- Assist customers with Energy Efficiency, Meter Base, and Line Extension loans and/or rebate program requests; perform credit checks; prepare and compile financial information for Key Accounts and Energy Services Manager’s review and evaluation; prepare customer loan notes and forms and record at the County Courthouse; maintain UCC recording database.
- Other duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES
Knowledge of: community relations programs/project coordination; administrative and general office procedures; design and publication procedures and process; energy conservation programs and terminology; and credit evaluation and loan documentation.
Skill in: organization; the use of personal computers and Microsoft Office software, including Excel, Power Point, Publisher, Word, and Access; the use of publication and design software; the layout and design of promotional materials; photography and the use of cameras, including uploading and manipulating photos.
Ability to: plan, organize and accomplish multiple tasks simultaneously; make decisions independently in accordance with established policies and procedures; use judgment and initiative in carrying out tasks and responsibilities; communicate effectively in both oral and written forms; establish and maintain records, reports and statistical data; meet and deal effectively with other employees, customers, media representatives, vendors, community groups, and the general public, remain calm and use good judgment during confrontational or high-pressure situations.
This classification receives general supervision from the Public Relations Manager, who defines overall objectives and priorities. Work is evaluated by overall results achieved.
Guidelines typically include dictionaries, style manuals, Tillamook PUD policies and procedures, credit procedures, tax credits and Oregon Revised Statutes. Guidelines are numerous and require considerable interpretation and discretion in their application. The employee must make interpretations based on the circumstances at hand, with potential for significant public reaction and liability to the District.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The work is performed primarily in an office environment and is sedentary in nature, requiring ability to process voice communication, and the ability to enter and retrieve information from a computer. Must be able to respond to emergency and crisis situations 24 hours a day. In addition to normal office hours, just be able to attend after-hours and evening meetings as needed. The work may require intermittent travel locally and within the state. A valid Oregon driver’s license is required.