Education and experience: BA/BS in Management Information Systems, Computer Science or field related to functional area. A minimum of five years of specific functional support level experience with the relevant technologies is required. An equivalent combination of education and experience that would provide the necessary knowledge, skills and abilities to successfully perform the essential functions of the job may be substituted for the degree.
Knowledge, skills and abilities: Ability to stay current with technology and to apply training and experience to District related application solutions. Ability to learn functional work processes of electric utilities and manage multiple priorities. Aptitude and initiative to understand the inner workings of applications and databases. In-depth knowledge of relational database concepts, ETL methodologies, and client-server environment and virtualization technologies. In-depth knowledge and experience working with web server application environments, system analysis, programming, design, Microsoft SQL and Oracle. In-depth knowledge of IT principles and best practices including strong documentation skills. Must have experience with database tools, monitoring software and operating system utilities. Experience in tracking work/trouble issues with ticketing systems. Experience in documenting technical issues and maintaining knowledge bases. Able to effectively communicate orally and in writing, able to develop an understanding of the District’s operations and procedures, to analyze business problems and opportunities and have strong analytical and problem resolution skills. Signs and understands IT Employee Confidentiality Agreement.
Character of supervision received: General guidance is provided by the Information Technology Manager. Receives work assignments and priorities, then works independently.
Character of supervision given: Is not responsible for the performance of other employees.
Responsibility for confidential matters: May have access to sensitive material created or stored on the District’s computer systems. Uses sound judgment to determine level of sensitivity; protects this material and/or keeps its content confidential, as appropriate. Notifies appropriate personnel if sensitive data was accessed by unauthorized employees. Signs and understands IT Employee Confidentiality Agreement.
Responsibility for accuracy and effect of errors: Maintains a high level of accuracy. Errors of judgment may result in loss of District revenue or important data, and breaches of confidentiality.
Responsibility for getting along with others: Has daily contact with District employees, in problem solving and application situations. Has periodic contact with outside computer support personnel. Maintains positive, professional working relationships with all. Works effectively in a team environment.
Pressure of work: Pressure may occur when multiple requests are received, when prioritizing tasks and when working under time constraints.
Travel/Unusual working conditions: May travel to attend training. Added or adjusted work hours may be required to accomplish project completion or system repair.