Business Analyst III (R17-259)

Company Name: Portland General Electric
Phone Number: (503) 464-7250
City: Portland
State/Provence: Oregon
Zip: 97201
Job Title: Business Analyst III (R17-259)
Number of Openings: 1
Position Type: Miscellaneous Positions
Posting Start Date: November 20, 2017
Salary: DOE
Salary Per: Per Hour
Work Time: 40
Work Time Type: Hours

For over 125 years, Portland General Electric has proudly served Oregon. Our dedication to helping customers is matched by our commitment to providing PGE employees with a diverse array of rewarding career opportunities. Diversity and community are at the heart of what we do for our customers and for each other. We are committed to a team that looks like the Oregon community that we know and love.

PGE team members are creative problem solvers who love to apply themselves to challenges, big and small. We are looking for team members who will grow their skills, their career and their future with us.



The Business Analyst (BA) works with stakeholders from all business units and related third parties to define and document business processes and software requirements for technology initiatives, and manages the ongoing planning, operation, and end user support of operations (Generation, Substation, T&D) applications including Work Management, Asset Management, Scheduling, Mobile Workforce Management, Graphic Work Design, Geospatial Information, and Outage Management systems.  This Business Analyst works within a team of Generation, Substation, and T&D business professionals and supports the administration of these core operational applications.


Provide support to Lines of Business with a thorough understanding of business analysis. (75%)

    • Perform thorough and complex business analysis of operations application data to support business stakeholders and recommend solutions based on analysis results.
    • Consult with business stakeholders on improving process efficiencies, advising of software functionality available to improve performance.
    • Develop business cases to help operations justify adding future enhancements.
    • Recommend KPI’s (Key Performance Indicators) that can be extracted from the software to measure department performance or outputs.
    • Communicate regularly and consistently with users and groups of users from lines of business to maintain business process knowledge, application uses and business pain points.
    • Lead cross-functional teams to discuss potential business process and application improvements.
    • Provide application support for end users through application training/consulting (includes 1,000+ Work & Asset Management users).
  • Perform root cause analysis and identify corrective actions options (process and/or application).
  • Communicate and interact with business users and IT partners to troubleshoot reported issues, clarify and/or confirm business requirements, recommend enhancements, validate defects, assist with testing of solutions, and prioritize.
  • Facilitate workshops with business users to collect functional requirements for recommended changes to applications.
  • Provide subject matter expertise and functional expertise to aid IT in the development of solutions to break-fixes, enhancements/upgrades, data conversion, and testing; and help ensure that project objectives and timelines are consistently met.
  • Provide application governance for business-requested system changes and maintain standardization without stifling creativity.
  • Prioritize application break-fixes and enhancements based on business value across operations.
  • Identify and validate key business requirements, configure applications for end users, evaluate and approve access requests.Provide support to the organization by supporting and leading efforts to improve Business Systems Administration enhancing the business. (25%)
  • Present to users, peers and management regarding business analysis, process improvements and application support.
  • Identify, participate and lead continuous improvement opportunities to improve team support to the business.
  • Participate in appropriate application user groups and conferences in order to stay current with utility best practices and available functionality in operations applications and interact with BAs, users, and managers from other utilities.
  • Identify and promote opportunities to improve application return-on-investment within the business.  COMMUNICATIONS
  • Communication with the following types of stakeholders for the following reasons will be required:
    • Individual Contributors
      • Application users for understanding and supporting their needs, and delivering information efficiently.
      • Translation of user and stakeholder needs to business requirements.
    • Management
      • All levels for project reporting and data requirements.
      • All levels to identify business changes and future enhancements.
    • Technical Professionals
      • Business stakeholders for developing and translating business requirements.
      • IT for system maintenance, improvement, and interface issues, and hardware issues.
      • Information Technology Project Managers for project interface issues.
Experience Required:


  • Undergraduate degree with a minimum of 6 years of applicable experience preferred.
  • Certified Business Analysis Professional  (CBAP) IIBA Level III certification preferred.
  • Certified Scrum Product Owner (SCPO) certification preferred.
  • Expert in applying PGE Guiding Behavior principles.
  • Expert at improving business processes in operations and understanding how these applications can impact work processes.
  • Expert in analytical and problem solving skills with ability to conceptualize solutions and develop alternatives to complex problems.
  • Expert in business process management methodologies such as LEAN and Six Sigma.
  • Expert at communicating complex or controversial subject matter to users, management, or IT.
  • Extensive knowledge in oral and written communication skills suitable for formal presentations.
  • Extensive knowledge in relationship management and ability to influence client, stakeholders, and management.
  • Extensive knowledge with business value drivers and how systems contribute to business value.
  • Extensive knowledge in key user’s business processes, and working knowledge of other business processes.
  • Extensive knowledge in Maximo, ARM Scheduler, ARM Field Manager, GIS, GWD and OMS preferred.
  • Extensive knowledge at project self-management; proven ability to execute complex, open-ended projects with minimal supervision
  • Extensive knowledge with corporate software applications used by operations.
  • Working experience acting as proactive contributor of expertise, experience, creativity, and innovation to problem solving.
  • Working experience leading, cross-functional groups, and to contributing to and accomplishing goals.
  • Working experience managing time, tasks, and priorities independently.
  • Working experience comprehending and articulating complex tasks, concepts, and responsibilities that align with corporate directions.
  • Working experience  with software development lifecycle processes (Agile/Waterfall) and understanding software application integrations.
  • Working experience facilitating and leading meetings such as user group or process design/improvement sessions with stakeholders.
  • Working experience with delivering messages (both favorable and unfavorable) to clients, stakeholders, and management.
  • Working experience in customer-facing role/responsibilities.
  • Basic experience with Prosci ADKAR change management model
How to Apply:

 Join us today and power your potential!

PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

To be considered for this position, please complete the following employment application by the deadline: <fill in correct req# on link>. If you have any questions, please feel free to call us at 503-464-7250.

PGE believes in rewarding strong performance. We provide a total compensation package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future.

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

Talent Acquisition Contact:

Todd Singer

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Posting End Date: December 21, 2017