Billing Analyst I/Customer Accounts Representative

Company Name: Columbia River PUD
Phone Number: (503) 397-1844
City: St Helens
State/Provence: Oregon
Zip: 97051
Job Title: Billing Analyst I/Customer Accounts Representative
Number of Openings: 1
Position Type: Miscellaneous Positions
Posting Start Date: July 30, 2018
Salary: $23.88 - $34.09 DOQ
Salary Per: Per Hour
Work Time: 40
Work Time Type: Hours

Working independently and collaboratively with others, this position plays an integral role in executing CRPUD’s mission, philosophy, and commitment to providing safe, reliable power to our community and exceptional service to our internal and external customers. All employees are also expected to maintain a high level of trust, integrity, and ethical standards.

The Billing Analyst I/Customer Accounts Representative is a multi functional position in which the majority of the work performed is Billing Analyst activities/tasks/functions, and secondary are Customer Accounts Representative activities/tasks/functions.

In collaboration with the Billing Analyst II, assist with billing processes and functions and ensure integrity of the metering and billing databases. Analyze and audit meter data to ensure accurate, timely customer utility billings. Monitor operations and utility billing service activities to make recommendations for process improvements. Work collaboratively with others to develop business applications designed to maximize use of meter data and billing software to drive business outcomes. Process payments, update customer accounts, and serve as back up for other Customer Accounts functions.

Experience Required:


  • Associate’s degree in Business, Finance, or other relevant subject areas, plus two (2) years’ professional experience in a customer service, utility billing, or equivalent position; or the equivalent of four (4) years’ relevant progressive professional experience accepted in lieu of a degree.
  • Demonstrated competence and experience working with complex billing and customer records databases.
  • Valid driver’s license.


  • Bachelor’s degree in Business Administration, Finance, or other relevant subject area, plus two (2) years’ progressive utility billing and/or customer service experience; or an equivalent combination of education and experience.
  • Familiarity and working knowledge of enterprise utility billing and TWACS AMI software.
How to Apply:

You may visit our office in Deer Island to pick up an application packet, call us at (503) 397-1844 to have an application packet mailed to you, or download a complete application packet on our website at

Complete and submit the PUD Employment Application, the Supplemental Questions, Veteran’s Preference (as applicable), and any additional information you’d like us to consider (copies of your transcripts and/or diplomas, certificates, cover letter and/or resume) to:

Human Resources Department
Columbia River PUD
PO Box 1193
St. Helens, OR 97051
Fax: (503) 397-5215

Deadline: Thursday, August 30, 2018 by 5:30 p.m.

Incomplete and/or late applications will not be considered.

If you require accommodation to participate in our application process, please contact Human Resources at (503) 397-1844. Columbia River PUD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, mental or physical disability, age, veteran status, marital status, or any other protected status or activity in accordance with applicable law. Veteran’s preference is available by completing the Veteran’s Preference Form and providing the required supporting documentation.

Posting End Date: August 28, 2018