To be considered, candidates must have:
¨ A knowledge of electric utility rules, tariffs, bill design and terminology
¨ A knowledge of principles of account services, customer service, and program management
¨ A proven ability to take responsibility and work independently, as well as coordinate team efforts
¨ The ability to perform rate analysis with multiple rate classes, tiers, and billing components
¨ The ability to convey complex information in a simple and understandable manner
¨ The ability to manage multiple priorities, meet deadlines, and quickly adapt to changing priorities in a fast paced dynamic environment
¨ The ability to establish and maintain effective working relationships with persons encountered during the performance of duties
¨ Demonstrated experience exercising sound judgment, creative problem solving, effective dispute resolution, and commercial awareness
¨ Demonstrated experience providing excellent customer service and understanding, anticipating, and appreciating customer needs and concerns
Education and Experience
Education: A Bachelor’s degree or Master’s degree in public administration, business administration, or a related field.
Experience: Four years of experience in customer service, energy industry operations, and account management.