Account Services Manager

Company Name: Silicon Valley Clean Energy Authority
Phone Number: (916) 974-0199
City: Sunnyvale
State/Provence: California
Zip: 94086
Job Title: Account Services Manager
Number of Openings: 1
Position Type: Management
Posting Start Date: August 31, 2016
Salary: $100,800-$158,400
Salary Per: Per Year
Work Time: 40
Work Time Type: Hours
Duties:

The Silicon Valley Clean Energy Authority is a new local public agency formed in March 2016 to bring cleaner energy to residents and businesses in participating communities. Participating jurisdictions include Campbell, Cupertino, Gilroy, Los Altos, Los Altos Hills, Los Gatos, Monte Sereno, Morgan Hill, Mountain View, Saratoga, Sunnyvale and the unincorporated areas of Santa Clara County. SVCE is guided by a Board of Directors, which is comprised of a representative from the governing body of each member community.

The principal purpose of SVCE is to implement a Community Choice Energy (CCE) program for its member communities.  SVCE will purchase electricity on the open market from clean generation sources (such as solar, wind, and hydropower) on behalf of customers in its service area.  Electricity will still be delivered over the existing transmission system, which will continue to be owned and operated by the current electric utility. Implementing a CCE program helps achieve local community climate actions goals.

SVCE is in startup mode. The program will serve more than 200,000 customer accounts and is scheduled to begin its first customer phase in April 2017.  In the meantime, all operational aspects of the new agency and program are being built. Led by Tom Habashi, CEO, Silicon Valley Clean Energy now seeks to build its flagship team to develop the key administrative, marketing, and power resource management functions needed to launch this exciting and important program.

The Account Services Manager is responsible for a wide range of account related issues, including customer service and program operations and development as well as working with internal team members, Pacific Gas and Electric Company, and the designated data management and call center service provider to ensure customer satisfaction and to address systemic issues as they arrive.  The new Account Services Manager will supervise the development and integration between SVCE and PG&E on programs and services including but not limited to:

¨ Net Energy Metering

¨ Foreign language billing

¨ Bill design

¨ Balanced Payment Plan

¨ Account-level opt outs

 

 

Experience Required:

To be considered, candidates must have:

¨ A knowledge of electric utility rules, tariffs, bill design and terminology

¨ A knowledge of principles of account services, customer service, and program management

¨ A proven ability to take responsibility and work independently, as well as coordinate team efforts

¨ The ability to perform rate analysis with multiple rate classes, tiers, and billing components

¨ The ability to convey complex information in a simple and understandable manner

¨ The ability to manage multiple priorities, meet deadlines, and quickly adapt to changing priorities in a fast paced dynamic environment

¨ The ability to establish and maintain effective working relationships with persons encountered during the performance of duties

¨ Demonstrated experience exercising sound judgment, creative problem solving, effective dispute resolution, and commercial awareness

¨ Demonstrated experience providing excellent customer service and understanding, anticipating, and appreciating customer needs and concerns

 

Education and Experience

Education:  A Bachelor’s degree or Master’s degree in public administration, business administration, or a related field.

Experience: Four years of experience in customer service, energy industry operations, and account management.

 

How to Apply:

The position is open until filled with initial screening beginning September 16, 2016.  To be considered for this position, please submit a SVCE application, detailed resume, cover letter, and three professional references to:

Shellie Anderson

Bryce Consulting, Inc.

3436 American River Drive, Ste. 7A

Sacramento, CA 95864

Tel: 916-974-0199 Fax: 916-974-0224

Email: sanderson@bryceconsulting.com

 

 

Posting End Date: September 30, 2016