3 C's Conference
Oct. 13-15, 2026 | Anchorage, Alaska
At the upcoming 3 C’s Conference, subject matter experts will share their knowledge about current key issues in customer service, credit, and collections.
This year, highlights include an overview of the unique challenges faced by public utilities in Alaska; a workshop to help you develop a “communication toolbox”; real-time stress relief tips from returning favorite, Sarah Draper, a U.S. Army veteran and former FBI agent; and innovations in customer/member services, credit, and collections. The conference also features multiple networking events, including a welcome reception, optional dinner outing, roundtables, and more.
WHERE?
Hilton Anchorage
500 West Third Avenue
Anchorage, AK 99501
Room rate: $199 for a single or double room. Please book your hotel no later than Sept. 12, 2026, to receive the NWPPA group discount.
Alaska Airlines Discount Information:
NWPPA has partnered with Alaska Airlines to offer a 7% discount on flights to and from this event. The discount code will be provided in your registration confirmation email. If you need to request the code, please reach out to registration@nwppa.org.
Oct. 12, 2026 | Hilton Anchorage – Anchorage, Alaska
Difficult conversations are inevitable, but handling them effectively is a skill that can be learned. This program provides practical strategies for communicating honestly and respectfully, delivering feedback with confidence, and navigating challenging workplace discussions. Participants will explore how different communication styles influence interactions, learn how to avoid misunderstandings and defensiveness, and develop techniques that build trust, strengthen relationships, and create a more positive, productive work environment.
Instructed by
Jennifer Bouman-Steagall, Red Kite Rising
7:30–8:30 a.m.
Breakfast and Registration
8:30–8:45 a.m.
Welcome
8:45–9:15 a.m.
Serving at the Edge: Lessons From Alaska’s Public Power Utilities
9:15–9:45 a.m.
Real-Time Stress-Relief Strategies for Service Excellence
10:00 a.m.–Noon
Riding the Rollercoaster of Change
Noon–1 p.m.
Lunch
1–1:10 p.m.
Stress Relief Activity
1:10–1:55 p.m.
Assistance Options and Customer Programs at Cowlitz PUD
2:10–2:55 p.m.
Louder Than Your Title: How You Can Positively Impact Your Culture
3–4 p.m.
Red Flag Rules for Frontline Employees
4–4:45 p.m.
Hot Topics Roundtable
5–6:30 p.m.
Reception
7:30–8:30 a.m.
Breakfast
8:30–9 a.m.
Stress Relief Activity
9–9:45 a.m.
Assistance Options and Customer Programs at Cooperatives
9:45–10:30 a.m.
Build Your Communication Toolbox
10:45 a.m.–Noon
Build Your Communication Toolbox (Continued)
Noon–1 p.m.
Lunch
1–1:15 p.m.
Stress Relief Activity
1:15–2 p.m.
Panel Discussion: Career Paths in the 3 C’s
2:15–3:45 p.m.
Innovation and Continuous Improvement at Tacoma Power
3:55–4:40 p.m.
Hot Topics Roundtable
Evening
Dine Around Anchorage
7:30–8:30 a.m.
Breakfast
8:30–8:45 a.m.
Stress Relief Activity
8:45–9:45 a.m.
Speaking Executive: Effectively Sharing Your Ideas With Leaders
10–11:20 a.m.
Hot Topics Roundtable and Activity
11:20–11:30 a.m.
Closing Remarks
All this information (and more!) will be available on the NWPPA Events app. To download it for free, visit the App Store or Google Play and search for NWPPA Events or click the links below.
Click the title to expand and view session descriptions.
SPONSOR THIS CONFERENCE
Showcase your brand, connect with industry decision-makers, and support the future of public power.
