Generational theory tells us each generation is shaped by significant events that occur during that generation’s formative years, approximately ages 10-18. For example, baby boomers were shaped by the Vietnam War and the Civil Rights Movement; Gen X by the...

Key risk indicators (KRIs) are early warning signs that help track potential risk exposures a utility may face. KRIs help monitor how a risk may be changing as well as the risk mitigation effectiveness. In short, KRIs allow a utility...

Making meetings effective and engaging is an important part of a leader’s job. Meetings remain critically important to organizational progress and success, but too many meetings are boring, lengthy, and unproductive. What’s the measure of a successful meeting? Did it...

Workplace happiness leads to increased engagement, retention, and productivity. Do you think happiness is soft? Are you too busy working on the success of your team and organization to worry about whether people are happy? Do you think their happiness...

Should you invite stakeholder input as you update your strategic plan? This step adds time to the overall schedule, potentially delaying the strategic plan completion. Stakeholders tend to point out flaws and suggest ideas that may not be easily implemented....