When Jefferson County PUD launched Washington state’s first retail fiber-to-the-home network owned by a public utility, it attempted to build a full-service offering for its rural customers from the ground up. Building the network was far more than just stringing...
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Snohomish PUD Brings Structure and Strategy to Community Engagement
In the aftermath of the pandemic, Snohomish County PUD purposely invested more into its community engagement strategy. It was an effort built on presence—showing up at fairs, classrooms, events, and neighborhood meetings across its service area in northwest Washington. It...
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Customer Service for Spanish-Speaking Community Members A public utility perspective
A quick Google search for “customer service for Spanish-speaking customers” reveals a clear pattern. Most articles, toolkits, and services are aimed at competitive businesses—companies trying to attract, retain, or upsell customers. The emphasis is on brand loyalty, customer acquisition, and...
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When Jefferson County PUD launched Washington state’s first retail fiber-to-the-home network owned by a public utility, it attempted to build a full-service offering for its rural customers from the ground up. Building the network was far more than just stringing...
In the aftermath of the pandemic, Snohomish County PUD purposely invested more into its community engagement strategy. It was an effort built on presence—showing up at fairs, classrooms, events, and neighborhood meetings across its service area in northwest Washington. It...
A quick Google search for “customer service for Spanish-speaking customers” reveals a clear pattern. Most articles, toolkits, and services are aimed at competitive businesses—companies trying to attract, retain, or upsell customers. The emphasis is on brand loyalty, customer acquisition, and...
