Customer Service Certificate Program
The NWPPA Utility Customer Service Certificate is designed to provide comprehensive training for customer and member service representatives at public power utilities. We adjust our class offerings each year to stay current with the issues that are important to you.
We have changed our requirements to make it more convenient for you to earn your certificate:
- Select and complete six classes from the lists below.
- You may combine both current and past classes.
- The classes must be completed within five years.
- After you have completed your requirement, contact training manager Bonnie McCombs to request your Certificate of Completion.
NWPPA Customer Service Certificate Program
|3 Cs Conference: Credit/Collections and Customer Service||2.5 days|
|Diversified Communications||2 days|
|Electric Utility Systems Operations||2 days|
|High Bill Inquiries – Building Your HBI Toolkit (new)||2 days|
|Increasing Collection Effectiveness||2 days|
|Telephone Excellence||2 days|
|The Customer Focus||2 days|
|Understanding Residential Energy Use||2 days|
|Violence Prevention Skills: Staying Safe and Secure at Work (new)||2 days|
|Customer Service: Achieving Success Through Common Goals, Working With Challenging Customers (this was formerly two separate classes)||2 days|
|Advanced Communication Skills for Customer Service Professionals||2 days|
|Through the Eyes of the Customer||2 days|
|Internal Customers: Achieving Success Through Common Goals||1 day|
|Working with Challenging Customers||1 day|
|Utility Collections: The Complete Process||1.5 days|
|Telephone Skills for Utility Customer/Member Service||Webinar|
|The History of Public Power||Online|
For more information, contact Bonnie McCombs at (360) 816-1446 or firstname.lastname@example.org.