Customer Service Certificate Program

The NWPPA Utility Customer Service Certificate is designed to provide comprehensive training for customer and member service representatives at public power utilities. We adjust our class offerings each year to stay current with the issues that are important to you.

We have changed our requirements to make it more convenient for you to earn your certificate:

  • Select and complete seven classes from the lists below.
  • You may combine both current past classes.
  • The classes must be completed within five years.
  • After you have completed your requirement, contact training manager Bonnie McCombs to request your Certificate of Completion.
  • Completion of at least three classes is recommending before taking “Advanced Communication Topics for Customer Service Professionals.” 

NWPPA Customer Service Certificate Program

Current Classes

Length

Telephone Excellence (new)

1 day

Diversified Communications (new)

2 days

Increasing Collection Effectiveness (new)

1.5 days

The Customer Focus

2 days

Understanding Residential Energy Use

2 days

Customer Service: Achieving Success Through Common Goals, Working With Challenging Customers (this was formerly two separate classes)

2 days

Advanced Communication Skills for Customer Service Professionals

2 days

Understanding Differences in Utilties: A Historical Perspective (new)

1 day

Electric Utility Systems Operations

2 days

3 Cs Workshop: Credit/Collections and Customer Service 2.5 days

Past Classes

Length

Through the Eyes of the Customer

2 days

Internal Customers: Achieving Success Through Common Goals

1 day

Working with Challenging Customers

1 day

Utility Collections: The Complete Process

1.5 days

Telephone Skills for Utility Customer/Member Service

Webinar

The History of Public Power

Online

For more information, contact Bonnie McCombs at (360) 816-1446 or bonnie@nwppa.org.

Calendar of Events