Front Line Leadership Certificate Program

Session 1 – Situational Leadership (2 days)

Participants will be introduced to "Situational Leadership" as taught by the Ken Blanchard Companies and will evaluate their own leadership styles through a self-evaluation. They will learn a common vocabulary for leadership and understand the differences between successful and effective leadership. Diagnosis, Flexibility and Partnering for Performance as leadership skills will be covered. Participants will learn how to measure a person's competence and commitment to a specific goal or task. New skills for diagnosing and addressing the development level of employees will be learned. Leadership behaviors that are supporting and directive will be outlined and the attributes of Directing, Coaching, Supporting and Delegating leadership styles will be shared. Participants will also learn how to adapt their leadership style to different situations and understand the impacts of under-supervision and over-supervision.

Session 2 — Leadership Challenges (2 days)

Participants will learn how to identify defensive behaviors and will be instructed in five assertive verbal skills: purpose statement, preference statement, feeling statement, behavioral/measurable language for documenting, and "I" statement. They will learn the four-step formula to confront a problem and then effectively deal with defensiveness. Participants are then introduced to the seven-step problem-solving process: Identify and define the problem; identify the needs and interests of both parties; generate alternative solutions; evaluate alternative solutions; make a decision; plan and implement the decision; and follow up to evaluate. The instructor provides exercises to practice writing "I" statements and purpose statements as well as exercises to practice all of the newly learned skills taught in this class. A final review of all the objectives is provided at the end of the class.

Session 3 — Personalities and Attitudes in the Workplace (2 days)

Pre-requisite: “Front Line Leadership Session 1 – Situational Leadership” must be taken before Session 3.

Personalities and Attitudes, we all have them, so why are they sometimes such a challenge to deal with? This course as taught by the Ken Blanchard Companies begins with a self-discovery pre-workshop exercise to determine your personality type. On days one and two the session continues with an explanation of how best to identify and deal with the different personality types you work with. Learn why it takes a different approach with members of your workgroup and how to "bridge" their temperaments to their developmental levels. Discover the Leadership Styles that work best with different combinations and learn to modify your approach to motivate and create a more productive and harmonious work environment.

Session 4 – HR Basics & Building a More Effective Workplace (2 days)

The first day focuses on ‘HR Basics’ for personnel who wish to obtain an overview and basic working knowledge of employment and labor laws, which affect their business. The class will cover basic federal laws, issues which commonly arise under these laws, and the significant areas giving rise to litigation in the employment process: hiring, evaluations, discipline, harassment, accommodation, attendance, and discharge. The purpose for the second day is to provide participants with a clear understanding of the importance of employee evaluations and the process to follow in preparing for and conducting appraisals.

Session 5 – OPTIONAL – Supervising Union Employees (2.5 days)

The MARC Union-Labor Relations program increases the skills and confidence of front line supervisors to serve as management’s front line representatives in dealing with employees, stewards, and officers of the union. Additionally, top-level managers are trained to delegate and support front line supervisors. The MARC program provides a well-organized format to produce uniform interpretation of the contract, rules, and policies, which reduces inconsistencies in dealing with employees. Union procedures with proper documentation are consistently followed in handling grievances, providing job performance counseling, administering disciplinary action, and making job promotion decisions.


Session 6 - OPTIONAL - Safety Leadership/Safety Culture (2 days)

This event is a highly interactive workshop with minimal lecture and maximum discussion, as well as hands-on exercises and appropriate workbook materials. It will equip key executives and leaders with the important insights, strategies, and tools necessary to achieve zero-incident safety performance within their organizations. They will learn how to build a successful safety culture that does the following:

  • Involves all levels of the organization in visible, active, focused engagement in safety
  • Focuses on identified risks and issues that organizational personnel are tired of living with
  • Establishes specific individual accountabilities and activities that integrate safety management principles and processes into the daily operation of the business
  • Establishes a positive safety culture built upon “catching employees doing things right”

Builds trust, improves management credibility, and strengthens communications