Foreman Leadership Skills Certificate Program

(Sessions do not need to be taken in any particular order)

 

Preparing Foremen for Leadership: Learning to Lead Others (Two days)

The electric utility industry in the 21st Century will look much different than it does today. With changes in its workforce and new technology comes the need for new technical job skills as well as the skills needed to coach, motivate and inspire crew members.

This two-day course is designed to prepare new and future foreman, crew leaders, and others in supervisory capacities for the challenges of effective leadership in an environment that includes a new generation of workers with different ideas about employers and the workplace. Participants will gain insight into what people respect in leaders and how to develop their own unique leadership style. The course will discuss among other topics: what management looks for in a leader; what ‘followers’ expect; the characteristics of effective leadership; the common pitfalls encountered by leaders; how to develop ones own leadership tools; winning support and overcoming resistance; and how to keep things ‘on track’. This program is vital for anyone who needs to know what a leader is . . . and is not. Some of the things you will learn are:

  • Leadership style assessment: what is yours and does it work?

  • The five bases of power: projecting a positive and energetic image that inspires others to respect you;

  • Characteristics of “X” and “Y” generations and the soon to retire baby boomers and how to deal with each;

  • The communication cycle: how to listen and talk like a leader; and the performance management cycle: the essence of task and process management.

 

Effective Problem Solving and Transition from Employee to Foreman (Day 1 of 2)

This course will provide you with tools for diagnosing your own “team.” Through the use of case studies, class discussion, and interactive sessions, participants will address typical concerns including: identifying, diagnosing, and resolving problems; making optimal decisions; and using relevant documentation to track progress and evaluate results. Topics to be covered include:

  • The Seven Characteristics of Effective Leaders;

  • The 5-Step decision making/problem solving process;

  • The Group Dynamics Cycle and how it may influence decision-making; and

  • Decision making and problem solving tools and models and how to appropriately use each

 

Transition From Employee to Foreman: Keys to Discipline & Delegation (Day 2 of 2)

This one-day seminar is designed to provide participants with an understanding of the dynamics of workplace relationships and strategies of how to better manage those and improve relationships through an effective delegation of duties, tasks, and responsibilities process. Participants will gain insight into the connection between relationships and how “motivation through delegation” will assist you in reconciling both. The seminar focuses primarily on dealing with employees who allow changed relationships to negatively impact their performance and disrupt the work environment. Techniques of counseling and discipline will be covered. In addition, the session will provide participants, through group discussions and small group activities, with a variety of alternatives, techniques, and action plans for effectively counseling employees and for handling chronic difficult situations through a formal disciplinary process. Topics covered in this session include:

  • Motivation: theory vs. practice;

  • Delegation defined: what it is…and is NOT!

  • Counseling vs. Discipline: which is appropriate?

  • Identifying the five-step process for counseling an employee;

  • Using a counseling interview for win-win outcomes; and

  • How to end a counseling/discipline interview on a positive theme.

 

Reducing Conflicts & Communication and Customer Service (Day 1 of 2)

This one-day seminar is designed to provide participants with an understanding of the dynamics of workplace conflicts and strategies of how to better manage those conflicts and improve relationships. Participants will gain insight into why unresolved conflicts tend to fester and lead to potentially serious consequences and what you can do about resolving them. The seminar will also focus on dealing with employees that have a 'negative' attitude and solutions on how supervisors deal with this problem. Topics covered in this session include:

  • The two basic causes of conflict and how to identify them;

  • How to stay engaged in a productive solution focused conversation in spite of distractions;

  • Using ‘the right words’ to aid in handling difficult situations; and

  • How to utilize an effective six-step road map to help create the appropriate environment for resolving disputes.

 

Communication and Customer Service for Line Crews (Day 2 of 2)

The purpose of this one-day seminar is to improve the company's business relationships through the skills of interpersonal communication with internal and external customers. Participants will gain a perspective of service excellence from the customers' point of view when conducting business transactions both in person and via telephone. Using class discussion and interactive exercises, participants will develop skills for dealing with internal and external customers in a variety of recurring scenarios including technical support, answering questions, and giving information.

The skills learned in this program will serve to enhance the performance of all employees who interact with fellow employees and customers resulting in reduced stress, more efficient utilization of transaction time, and improved customer satisfaction. The course will cover areas such as: knowing what customers expect, assessing the 'personality types' of customers, how to control problem situations, creating a 'positive image' for customers, and effective phone and e-mail communications. L earning outcomes in this program include:

  • The “ABC's Blueprint" of effective communication;

  • The four universal customer expectations;

  • Creating positive customer experiences by using the appropriate communication style;

  • Handling all customer transactions professionally and efficiently; and

  • The five basic strategies for handling stressful customer situations

 

Developing Valuable Organizational Management Skills (Day 1 of 2)

One of the more difficult tasks any leader faces is learning to effectively manage their job and that of others. The realities of shorter deadlines, competing priorities, endless meetings, constant interruptions, and higher quality expectations are just a few of the challenges individuals face on a day-to-day basis. Yet, the number of hours in the day remains the same. In order to be effective in the job, leaders must be a good manager of time, learn how to delegate effectively, how to put organizational tools and techniques to use, and how to analyze, plan, and schedule activities based on priorities. The purpose of this training class is to assist participants in learning all of the above as a means of being more effective in their jobs. Topics to be covered include:

  • Learning how to develop and use a "can do" attitude;

  • How to establish goals;

  • Know what to prioritize;

  • The keys to analyzing how your time is spent;

  • Developing a master plan for being more effective;

  • When to do things by scheduling;

  • How to control interruptions;

  • Learning to improve meetings;

  • Conquering procrastination; and

  • Developing team work

 

Building a More Effective Work Group (Day 2 of 2)

This class is designed to assist participants in learning the skills of being an effective team builder, the effectiveness of teamwork, the importance of being an effective team leader.

Additional topics to be covered include:

  • Why some teams succeed and others fail;

  • Some pitfalls of a team;

  • What you can do to help your team succeed;

  • How to reduce and resolve conflict on a team ;

  • The results of team members not treating each other with dignity and respect;

  • What to do at the first hint of dispute;

  • Setting appropriate ground rules for team members; and

  • Maintaining control and remaining impartial.

For more information, contact Arnie Winkler at (360) 254-0109 or arnie@nwppa.org.