- Advanced Communication Skills for Customer Service Professionals
- The History of Public Power 1 (formerly Industry Insider and The Life E-Lectric)
- The History of Public Power 2 (formerly Industry Insider and The Life E-Lectric)
- Customer Service: Achieving Success Through Common Goals, Working With Challenging Customers
- Telephone Skills for Utility Customer and Member Service Professionals Webinar
- Through the Eyes of the Customer: Service Skills for All Employees
- Understanding Residential Energy Usage
- Utility Collections — The Complete Process
- Customer Service Webinar Series
- A Professional Telephone Image
- Dealing More Positively with Stress and Stressors
- Handling High-Bill Complaints
- Helping Consumers Understand Usage and Conservation Measures
- Listening to Customers Is the Key
- Phrasing for Successful Conclusions
- Positive Attitudes = A Positive Workplace and Great Service!
- Serving Internal Customers – Working Together for Service Success
- Taking Angry Customers from Unreasonable to Reasonable
- The Importance of Body Language in Service
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