Certificate Programs

Accounting & Finance Certificate Program
The NWPPA Accounting & Finance program consists of 12 classes; of those three are brand new classes and four of the existing classes that have been rewritten/updated. All classes are spread through three levels based on experience and degree of difficulty – entry level, intermediate level and advanced/CFO.

Administrative Professional Certificate Program: Level 1
This is a four-day series of classes that provides utility-specific information directed toward administrative assistants and executive secretaries who want to become more effective in managing their tasks and in communicating with others. Topics include personal leadership skills (day 1), organizational dynamics (day 2), business communication skills (day 3), and the basics of electrical systems (day 4). Who will benefit: administrative assistants, executive secretaries, or anyone in an administrative or service-oriented role who want to become more effective in managing tasks and in communicating with others.

Administrative Professional Certificate Program: Level 2
This is a four-day series of classes which provides utility-specific information directed toward administrative assistants and executive secretaries who want to become more effective in managing their tasks and in communicating with others. Topics include critical thinking and decision making (day 1), positive assertiveness in the workplace (day 2), being an effective communicator (day 3), and developing organizational skills (day 4). Who will benefit: administrative assistants, administrative professionals, executive secretaries, and support staff.

Customer Service Certificate Program
The NWPPA Utility Customer Service Certificate is designed to provide comprehensive training for customer and member service representatives at public power utilities. We adjust our class offerings each year to stay current with the issues that are important to you.

Foreman Leadership Skills Certificate Program
Who will benefit: foremen and crew leaders. Sessions do not need to be taken in any particular order.

Front Line Leadership Certificate Program
A new leadership development series for senior managers, managers, Front Line Leadership graduates and newly appointed leaders. All five sessions must be taken in order. Sessions include situational leadership, leadership challenges, personalities and attitudes in the workplace, HR basics, & building a more effective workplace, supervising union employees (OPTIONAL), and safety leadership/safety culture (OPTIONAL).

Pathways to Leadership Certificate
A new leadership development series for senior managers, managers, Front Line Leadership graduates and newly appointed leaders. Who will benefit: newly selected CEOs and general managers, directors, managers, graduates of Frontline Leadership Series, and newly appointed leadership and individual contributors. This series must be taken in order, and attendees must have completed the Front Line Leadership Series.

Staking Technician Certificate Program
The training program is designed to educate and equip the staking technician to design electrical distribution facilities to adequately serve the customers of the utility. It will train the novice as well as improve the skills of the experienced employee. The course of study leads to certification as a qualified staking technician. The certification will be awarded after the student accomplishes well-defined tasks and demonstrates a working knowledge of the subject material though observation and completion of comprehensive written tests. Who will benefit: staking technicians and field engineers.

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