Administrative Professional Certificate Level 1

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Who Will Benefit:

Administrative assistants, executive secretaries, or anyone in an administrative or service-oriented role who want to become more effective in managing tasks and in communicating with others.

Day 1: Personal Leadership Skills

March 18, 2014 — Spokane, Wash.

During this course, you will gain an understanding of the duties and responsibilities of those who are in positions of power and influence; discover attitudes and behaviors that enhance leadership capabilities and how to apply them; learn the fundamental principles of human motivation and performance in an organizational environment; and learn how to inspire optimum performance.

Day 2: Organizational Dynamics

March 19, 2014 — Spokane, Wash.

This one-day course serves as an overview of business organization principles, including structure and operation. Topics covered include basic business economic theory, organizational structure, planning, and productivity. Participants will learn about: 

  • Organizational culture
  • The basis of power and group dynamics
  • Goals, objectives, and standards
  • Process mapping/analysis

Day 3: Business Communication Skills

March 20, 2014 — Spokane, Wash.

In this session you will learn the basic rules and conventions of both conversational and written language as they apply to the business environment. Course participants will review proper sentence structure, appropriate word choice, and correcting common errors in spelling and punctuation. You will also discover the use of literary devices to promote clarity, favorable impression, and understanding in your business writing.

Day 4: The Basics of Electrical Systems

March 21, 2014 — Spokane, Wash.

The instructor of this seminar covers the basics of the electrical systems used in the utility industry and allows participants to understand the natural laws of electricity; become more familiar with basic electrical terminology; know how electricity is generated, transmitted, and distributed; and apply the knowledge of electrical principles to improve communications with internal and external customers.